Customer Support Specialist, Accounting at ServiceTitan Inc.
As an Customer Support Technical Specialist (Associate Technical Specialist – Accounting), you will be a core piece of the support team, influence the company's continued success, and represent the face of ServiceTitan to its customers. The Accounting Specialist will act as a unique resource for all of ServiceTitan and be a true expert in the integration with QuickBooks and other accounting software.
As our Associate Technical Specialist, Accounting, you will:
- Increase Support team knowledge by assisting with Quickbooks/accounting-related cases
- Partner with CX Leads on projects requiring additional assistance
- Perform support escalation work on a weekly basis to improve and maintain ServiceTitan product expertise
- Support ServiceTitan employees requesting assistance in QuickBooks/accounting
- Maintain high levels of satisfaction as measured by targeted post-interaction surveys
- Provide “standard” support during peak periods
- Travel to and take part in ServiceTitan tenant go-lives as required
- Create and maintain QuickBooks/accounting documentation and training resources
To be successful in this role, you'll need:
- Demonstrated expertise in QuickBooks and accounting procedures
- Experience building and implementing accounting processes
- Experience with Account Receivable and Account Payable transaction lifecycles
- Excellent people skills: must be personable, patient, and good-humored
- An efficient and effective problem-solver
- Intelligent, quick thinking, and fast learning
- Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
- Must be able to juggle many simultaneous tasks
- A team player with strong communication and organizational skills—and an ability to “roll with the punches”
- Outstanding verbal and written skills. Must be able to communicate ideas clearly to both customers and co-workers
- Must be willing to travel up to 10% of the time.
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
Perks & Benefits
1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend
Equal Opportunity Employer
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.
CCPA Notice for CA Residents applying to Jobs at ServiceTitan
Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice
Life at ServiceTitan
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