ServiceTitan is seeking an ambitious, motivated Billing Analyst to join our Accounting team in one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. This role reports directly to the Revenue Operations Accountant, performing daily contract management and billing operation functions.

If you are humble, hard-working, and passionate about making a difference in our Accounting team, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary.

As our Billing Analyst, you will: 

• Assist with ServiceTitan billing and contract management function, work cross-functionally across departments (Sales, Revenue Operations, Onboarding, Support, Success) to manage client accounts, contract tracking and address customer billing issues
• Charge manual sales invoices, follow up on collections and provide invoices when requested
• Assist with month-end close responsibilities related to billing 
• Manage contract cancellations, terminations and renewals
• Maintain customer billing information in our payments platform (credit card, ACH, billing address, etc.) and resolve disputes with customers and inform appropriate representatives
• Investigate customer payment and billing issues as directed by Revenue Operations Accountant and Revenue Accounting Manager
• Manage contract data and ensure proper set up of all new customer accounts

To be successful in this role, you'll need:

• Bachelor’s Degree in Accounting, Finance, Business Administration or equivalent field
• Proficient understanding of basic accounting theory (e.g. Accounts Receivable & Revenue)
• 2+ years of relevant work experience
• Proficiency with Microsoft Excel and Word
• Experience with Salesforce a plus
• Strong ability to meet deadlines and multi-task within a fast paced environment
• Strong written and oral communication skills and detail-oriented
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results

Why ServiceTitan?

1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave 
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Life at ServiceTitan 

http://instagram.com/lifeatservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

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