Billing Analyst

| Greater LA Area

Billing Analyst

ServiceTitan is seeking an ambitious, motivated Billing Analyst to join our Accounting team in one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. This role reports directly to the Revenue Operations Accountant, performing daily accounts receivable and billing operation functions.

If you are humble, hard-working, and passionate about making a difference in our Accounting team, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary.

Responsibilities

  • Assist with ServiceTitan billing and accounts receivable function, working cross-functionally across departments (Sales, Onboarding, Support, Success) to manage client accounts and address customer billing issues
  • Charge manual sales invoices, follow up on collections and provide invoices when requested
  • Process credit and refund requests
  • Manage customer billing information in our payments platform (credit card, ACH, billing address, etc.) and resolve disputes with customers and inform appropriate representatives
  • Follow-up on customer payment and billing issues through email or over the phone

Requirements

  • Bachelor’s Degree in Accounting, Finance, Business Administration or equivalent field
  • Proficient understanding of basic accounting theory (e.g. Accounts Receivable)
  • 2+ years of relevant work experience
  • Proficiency with Microsoft Excel and Word
  • Strong ability to meet deadlines and multi-task within a fast paced environment
  • Strong written and oral communication skills and detail-oriented
  • Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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