We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

As a Technical Specialist of Accounting, you will be a core piece of the support team with strong ties to the related product tribe, influence the company's continued success, and represent the face of ServiceTitan to its customers. The Accounting Specialist will act as a unique resource for all of ServiceTitan and be an expert on ServiceTitan’s Accounting functionality and integrations.

As our Technical Specialist, Accounting, you will: 

• Increase Support and Accounting Specialist team knowledge by assisting with accounting-related cases
• Perform escalation case work on a daily basis and contribute to team's customer satisfaction goals
• Support ServiceTitan employees requesting assistance in QuickBooks, inventory processes and accounting
• Contribute to high levels of satisfaction as measured by targeted post-interaction surveys
• Travel to and take part in ServiceTitan tenant go-lives as required
• Act as an accounting escalation resource for the Customer Success organization

To be successful in this role, you'll need: 

• Demonstrated expertise in QuickBooks Desktop, Quickbooks Online, Inventory practices or accounting procedures
• Experience with Account Receivable and Account Payable transaction lifecycles
• Intelligent, quick thinking, and fast learning
• Excellent people skills: must be personable, patient, and good-humored
• An efficient and effective problem-solver
• Demonstrated expertise in troubleshooting
• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
• Must be able to juggle many simultaneous tasks
• A team player with strong communication and organizational skills—and an ability to “roll with the punches”
• Outstanding verbal and written skills. Must be able to communicate ideas clearly to both customers and co-workers
• Must be willing to travel up to 10% of the time

Why ServiceTitan?

Company Culture

We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:

http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Inc 5000 - Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Places to Work, 2019
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more.