Director, Digital Product

We're looking to grow our Digital Product team with a new Director, Digital Product, to own our site experience. You'll work with stakeholders across the company to define the future of e-commerce for our customers. What new features should we launch? How do we prioritize what to test? What metrics should we optimize for, and how? We have a lot of questions, and we're looking for somebody with A) answers or B) better questions. (A/B test pun retroactively intended.) 

If you are insatiably curious, rigorously analytical, and have great product vision... let's do this.

Please note that this is a hybrid position of 4 days/week in our Los Angeles office.

What You'll Do

• Define and own the digital product roadmap, leveraging A/B testing, research, and directly driving key business priorities
• Utilize analytics to monitor traffic, customer behavior, sales trend and feedback to gain insights to drive ecommerce and membership KPIs
• Lead sprint-to-sprint feature prioritization for core e-commerce and membership program
• Manage team of visual merchandisers in charge of A/B testing, creating and optimizing product assortments and category landing pages, and driving product discovery funnel including onsite search and navigation
• Lead UX/UI for our current site and for new Shopify front-end
• Conduct research, map user journeys, and identify pain points and areas of growth for the business
• Identify gaps in our existing customer experience and innovate new features and tools  that integrate user research, competitor analysis, and customer feedback
• Understand customer taste and preference patterns across ecommerce and membership to  help inform and collaborate on personalization, search and filtering strategies
• Drive effective and quick decision making and prioritization across stakeholders
• Partner with Technical Project Manager to manage development timelines
• Partner with Marketing, Creative, Customer Experience, Merchandising, Operations and Project Management to tie your roadmap into the bigger picture of our organization

What You Have

• 6 years+ in digital product management
• Experience developing features for a Shopify based site 
• Results-driven mindset – motivated by driving real impact, not just getting stuff done 
• Significant experience working with product analytics software like Heap, GA, and  Fullstory
• A/B testing experience, ability to apply learnings to site merchandising improvements
• Working knowledge of personalization strategies, approaches and high level  understanding of the more common algorithms and technologies 
• Analytical mindset about customer journeys 
• Attention to detail, especially as it translates to product delivery 
• A proven ability to work independently and as a manager
• Strong written and verbal communication skills a must
• Ambition and passion for moving quickly, while also open to new ideas. Able to  recognize when you’re wrong and move past your own mistakes
  

The base salary range for this full-time position is $150,000 -$175,000. Within this range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training. Please note that the base salary range provided in this posting does not include any bonus, equity, or benefits you may be eligible for.

WHY WORK AT MEUNDIES?

It's more than a job.

We have focused on building a team of people who emulate our core values. We look for people who stay balanced, go further, build relationships, champion differences, and are humble. At MeUndies, we continue to maintain a stellar brand by working collaboratively and encouraging growth with learning opportunities. There is no such thing as a small achievement here - we celebrate it all! 

We look at the necessities.

We offer competitive salary packages, including discretionary annual bonuses, generous parental leave, a 401k, fantastic health benefits, open time off, and more. 

We have an office you’ll enjoy going to.

We work in our office Monday - Thursday. Friday is a remote/work-from-home day. We’re set up to support comfortable working - hot desks, lounge, and casual seating areas, a Mother’s Room, an on-site gym & shower, and a kitchen that makes you feel like you’ve never left home. We’re dog-friendly, so your furry coworker can join you anytime. 

We don’t forget the most important things.

We want MeUndies to be a place where you feel safe and comfortable, and we encourage our employees to hold us accountable for keeping it that way. We encourage open communication and a People Ops team that is ready to help. When you work at MeUndies, we take your needs as an employee (and a person) seriously. Our doors are always welcome to feedback and suggestions!

Plus those special extra things.

We also know how important it is to connect with your team members outside of everyday work. We offer catered lunches every in-office day, holiday parties, off-sites, happy hours, and an annual retreat. You’ll also get a sweet employee discount to rebuild your underwear drawer with our top-notch prints. 

MeUndies is an equal opportunity employer and is committed to providing a workplace and hiring process free from discrimination. All employment decisions will be made, and all qualified applicants will be considered, without regard to age, race, creed, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), ethnicity, national origin, ancestry, disability status, veteran status, genetic information, marital status, citizenship status or other legally protected characteristic protected by federal, state, or local law.  In addition, MeUndies will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.