About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners and Iconiq, leading investors in technology businesses.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the opportunity:

As a Customer Support Advocate you will become an important member of the Customer Support team, influence the company's continued success, and represent ServiceTitan to its customers.

What you'll do:

• Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction
• Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs
• Utilize Support tools such as the Salesforce Support Console to efficiently handle customer cases and track personal performance
• Be a part of a tight-knit team, working together to provide superior technical support and maintain a positive environment
• Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution
• Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve
• Travel on-site to our customers' businesses in order to assist with their initial ServiceTitan launch (frequency is a few times annually)

You should have:

• Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
• Strong communicator in both written and verbal form
• A clear view on what constitutes top tier customer support and capable of executing on that view
• Ability to work smoothly within a team and understands that we succeed or fail together
• Capable of efficiently learning and using complex software as well as teaching aspects of that software to others
• An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities
• Intelligent, self-motivated, quick thinking, and fast learning
• Keeps a cool head and maintains organization and attention to detail while multitasking in a challenging, fast-paced environment
• Quickbooks/accounting knowledge a plus
• A desire to be the best person you can be!

Benefits:

• Competitive salary and 100% covered Medical, Dental and Vision insurance
• Equity in one of the fastest-growing companies
• Work at one of the most successful and rapidly growing start-ups in the Los Angeles area
• Do work that matters and makes a noticeable impact on your team and customers
• Work with brilliant, motivated, and fun team members
• Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!