Contract Coordinator

Raymond West is look for a dynamic Contract Coordinator to join the team!  The Contract Coordinator’s primary responsibility is to maintain service agreements for customer fleets as well as other duties assigned.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities  

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.   

• Accurately process service agreements through to completion
• Resolve any incomplete agreements or corrections to agreements; communicate with appropriate individuals regarding any changes made
• Use internal web-based applications (EBS, SharePoint, CRM) for data entry
• Maintain and reconcile fleet equipment in dealer system and SAP
• Invoice monthly maintenance billing for fleet customers (SAP)
• Maintain accurate digital records of all service agreements
• Maintain PM scheduler including warranty registration of new equipment
• Perform data entry and maintenance of appropriate logs and reports
• Add warranty and fleet installation information in dealer system
• Responding to contract specific inquiries from Raymond West associates timely
• Process confidential customer information and sales bookings and commissions
• Suggest and implement improvements to workflow
• Participate in special projects as assigned

Required Skills/Abilities: 

• Excellent written and verbal communication skills 
• Excellent organizational time management skills
• Proficient in Microsoft Office Suite and similar software  
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals  
• Be able to prioritize and manage multiple projects simultaneously while paying close attention to detail and accuracy
• Must be able to maintain effective working relationships with employees, co-workers, and managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Motivated to continuous self-development and training

Education/Experience: 

• High School diploma or General Education Degree (GED) is required
• 2-year service contracts experience or comparable industry experience preferred

Physical Requirements:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Position is Sedentary and deskbound
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds  

Pay Range:

• The hourly range for this position is $21.00 - $25.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen. 

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.