As the Project Coordinator for Channel Onboarding and Hardware Deployment teams, you are responsible for the "Last Mile" of our partner strategy. You will manage the end-to-end lifecycle of bringing new partners into our ecosystem, from signing the agreements to ensuring their physical hardware is installed, tested, and live. This role requires a unique blend of relationship management and logistical precision.
Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants.
On a given day at Lunar, you'll likely…
- Guide new channel partners through the full onboarding process — contracts, tax forms, portal access, and certification training — so every partner has a clear path to going live
- Coordinate hardware fulfillment from purchase order to delivery, tracking shipments and working with procurement to keep inventory stocked and on schedule during peak onboarding periods
- Serve as the liaison between installation partners and field technicians, scheduling physical installations and reducing the administrative load on Field Service Engineers
- Troubleshoot connectivity issues at partner sites, collaborating with tier 3 support teams to diagnose problems and coordinate site visits when needed
- Manage the RMA process for hardware that arrives damaged or fails during initial setup, keeping partners informed and resolution timelines tight
- Maintain a real-time deployment dashboard tracking all active deployments by stage — Shipped, In-Transit, Installing, Validated — so nothing falls through the cracks
- Keep CRM (HubSpot) and project (JIRA) records accurate and up to date to support billing, labor tracking, and reporting
Desired skills:
- 2+ years of experience in operations, logistics, or channel coordination
- Comfort working across tools like HubSpot, JIRA, Confluence, NetSuite, or similar ERP and project management systems
- Strong logistical instincts, you understand lead times, shipping timelines, and how to keep moving parts aligned
- A knack for following up persistently and diplomatically with busy external partners to keep projects on track
- Clear, organized communicator who can translate between technical teams and non-technical partners
- Comfortable maintaining and updating multiple live records and dashboards with a high degree of accuracy
- Experience in a hardware deployment, field services, or channel operations environment is a plus
Our DE&I Philosophy: Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.
Our Compensation Philosophy: Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the hourly range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The hourly range estimate for this position depending on level of experience is $35-$55 USD
The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time.
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