What's the Company Culture Like at PatientPoint?

What do holiday celebrations look like in your office, and how did these traditions develop?

At PatientPoint, we love any excuse to celebrate, and the holidays are no exception. The fall and winter months tend to be the busiest season for the Culture Collective, our dedicated culture team.

In October, we have our Halloween celebration in the office and remotely, which includes an all-company costume contest with prizes plus an abundance of candy in our offices. November brings our annual Chili Cook-Off, a delicious PatientPoint tradition of many years. We have our holiday giveback program, where we partner with local and national organizations to make an impact through donations of gently used items, fulfilling wish lists and volunteer time. To round out the holiday season, PatientPoint cultivates connection among our teammates by hosting holiday gatherings in person and virtually. As we’ve grown our remote base, we strive for new and creative ways to connect virtually.

PatientPoint traditions are what make our culture so special. Some of our holiday celebrations have been going strong for more than 30 years, while others are newer but are quickly becoming beloved PatientPoint traditions. We’re grateful to our dedicated teammates for keeping the spirit of celebration alive.

How does PatientPoint best support inclusive celebrations that allow everyone to participate comfortably?

We recognize that our teammates come from a wide variety of backgrounds, cultures and traditions, so we aim to create celebrations that everyone can enjoy comfortably. Our Culture Collective takes care to plan events and moments that are flexible, thoughtful and centered around connection.

As part of our holiday giveback initiative this year, we came together to brainstorm a fresh concept to spread kindness during the season. Inclusivity was at the heart of our session, as we did not want to lean toward any one specific tradition. From there, the Wall of Wishes was born. The Wall of Wishes is a space where we highlight individuals in need from the local organizations we’ve partnered with. On the wall, we share a brief bio of the person in need, their holiday wish lists and how members of our team can help make those wishes come true. We are excited to see what kind of impact we’ll make together this year through our holiday giveback.

What advice do you have for organizations seeking to build new traditions or festive holiday gatherings?

My advice to organizations seeking to build new traditions and festive holiday gatherings comes in three parts. 

First, secure leadership and executive buy-in. Leadership support ensures alignment on budget, timing and overall vision. Most importantly, it signals to teammates that the initiative matters. When leaders are engaged and visible champions of an event, participation and enthusiasm naturally follow.

Second, assemble a dedicated team to help with brainstorming events, walking through logistics and carrying out the execution. Bringing multiple perspectives to the table not only sparks creativity but also ensures that your plans reflect the diverse interests and backgrounds of your organization.

Third and final, communicate clearly and at the right time. The right communication cadence can make or break participation. Don’t promote too early or too close to the event. Use multiple channels to keep the message fresh. At PatientPoint, we go beyond just email; we use our company intranet, newsletters and in-office screens for passive content. Depending on the initiative, we’ll also have our C-suite promote the event in large scale or all-company meetings.

What makes you feel supported and valued at PatientPoint on a day-to-day basis?

Support shows up in clarity and consistency. People understand what’s expected, how decisions get made and where to go for answers, which creates confidence in how we operate. I’m trusted to solve problems, but I also know I never have to do it alone.

Leaders are accessible and accountable, and there’s a real feedback loop where input leads to action. There’s also a deliberate effort to treat people as operators and problem-solvers, not just task owners. Teams operate with shared ownership, which builds trust and reduces friction in how work gets done.

What stands out most is the focus on removing barriers. Support means making it easier for people to do their jobs well. I also have a seat at the table. My perspective is actively sought out and reflected in decisions, reinforcing that I’m valued not just for execution, but for how I think and lead.

How does your team prevent burnout while still delivering meaningful work?

We approach burnout through operational discipline, not just wellness programs. It starts with clear prioritization, so teams are focused on the work that truly drives impact. We actively manage workload by eliminating low-value work instead of expecting people to absorb more.

There’s also an understanding that we can’t do everything at once. Leaders are intentional about sequencing work, making thoughtful trade-offs and creating space where needed. That clarity reduces unnecessary pressure and helps teams stay focused.

Ultimately, we prioritize sustainable performance over short-term intensity. When people know what matters most and have the space to do it well, they’re able to deliver meaningful work without burning out.

What’s one way PatientPoint shows appreciation that genuinely resonates with employees?

The most meaningful form of appreciation is trust and autonomy. People are given ownership over outcomes, not just tasks, which signals real confidence in their capabilities.

Leaders also take the time to recognize specific contributions, not generic wins, which makes the recognition feel authentic and earned. It’s also personal. Not everyone wants to be recognized the same way, and that nuance matters.

We also invest in growth as a form of appreciation. Being given new challenges or opportunities to stretch signals that the company believes in your potential, not just your past performance. That combination of trust, recognition and growth is what resonates most.