Klaviyo Inclusion & Diversity

Describe your experience as a woman in tech. What are some of the challenges you’ve faced, and how have you overcome them?

I’ve worked in the tech industry for over 20 years, and I’ve seen significant improvements over time. Initially, I struggled to balance my family and professional life, but with the introduction of parental leave, flexible work hours and hybrid work arrangements, women and parents are receiving better support today.

Another challenge I faced was establishing credibility as a woman with a strong technical voice. However, at Klaviyo, inclusivity is a priority, and I appreciate that we are intentional about ensuring that all voices are heard.

What are your professional goals, and how has Klaviyo enabled you to pursue them? 

I enjoy creating products that customers find valuable and use. At Klaviyo, I am focused on developing user-friendly experiences within the core marketing application. Witnessing our customers’ success as they embrace these features is fulfilling. My personal objectives include advancing as a leader, fostering a culture that enables engineers to excel and contributing to Klaviyo’s growth.

Klaviyo offers a comprehensive range of career development resources, including a $3,000 learning stipend for ongoing education, career counseling, conference attendance and a free book program.

How does Klaviyo celebrate and empower women?

I participate in hiring early-career talent, including interns and co-op students. We focus on recruiting from a diverse talent pool and provide professional support throughout their internships. This includes finding the right mentors and maintaining regular communication to ensure a positive learning experience. 

When it comes to promotions and career development, we consider different learning and collaboration styles to ensure inclusive decision-making. Our engineering culture is characterized by openness and transparency. We encourage public discussions on Slack and consider constructive feedback to be the norm.

Klaviyo has been aggressively expanding several different AI tools that we have access to and are iterating upon. Because of the aggressive levels of adoption, we anticipate that we should be pretty mature in terms of the general usage of these tools, adoption of these tools, as well as their usage in experimentation purposes, within the next six to 12 months.

With Klaviyo, one of the good things has been that because AI has become so important and adoption has become so crucial, we have jumped in heads first, and we are trying to make sure that all employees across the board are finding value and are getting more used to using different kinds of tools that should be relevant to their individual work. So, I feel like we are taking a giant step forward, whereas many of the big players are at different stages of adoption.