Energy CX Company Culture & Values

Describe your company culture in one word. 

Fulfilling. Development of the people here is a top priority and you can feel that everywhere — from meetings with managers to one-on-one meetings with our head of culture and development. It’s refreshing to be at a company where you not only feel cared about on both a personal and professional level, but also know that your ideas are heard and embraced. Every employee, no matter their position, is able to contribute and have an impact.

How long have you been with the company? What professional development have you experienced in this time?

It will be two years this fall. The development I’ve experienced has come as a result of doing many different things. I began as an individual contributor and was able to move into a role managing our sales representatives, and more recently, our growing customer success team. 

Being able to interact with the people in these roles more often and to be able to see their role in more detail has helped me grow. I’m able to see each department through a different lens and get a much better feel for how they interact with one another.

Tell us about a time when you were able to share feedback — either positive or negative — with your company. How was it received? Explain why you felt supported in sharing this feedback.
When I reached six months at the company, I felt compelled to share feedback on some billing processes that seemed to be missing key components for smoother execution. During one of my biweekly check-ins with my manager, I brought up concerns about how we handle contract signing and execution — particularly the billing portion — which was creating more pain points than necessary. My manager not only agreed but also actively engaged in the conversation, offering his own insights and listening to mine. Together, we collaborated to identify a better path forward. At the time, the customer support department hadn’t yet been established, so I felt my input might be especially valuable — and it was. Not only was the revised process well-received but it was also shared with other departments who have gradually begun implementing it as well.

How did your employer take action on that feedback? What did these changes demonstrate to you as an employee?
Action was taken almost immediately after I shared my feedback — which was amazing to see. My manager quickly began drafting the physical forms needed to support and streamline our contract process. It felt great to know there was no delay in tackling the issue head-on. Of course, we still face some billing challenges, and the process isn’t completely error-free yet — but we’re definitely moving in the right direction. It’s rewarding to know that when you speak up and contribute ideas, they’re not only heard but acted upon.

How does employee feedback influence your company culture and how you feel about your workplace?
Employee feedback is the heartbeat of Energy CX — it’s what keeps us growing and improving. From my own experience, it’s clear that feedback here isn’t just heard, it’s truly valued and respected. Even when changes don’t happen right away, I always feel confident that my ideas are acknowledged and appreciated. It’s incredibly empowering to work at a company that encourages every employee — no matter their role — to speak up and share their perspective. Honestly, being in an environment where feedback is taken seriously makes all the difference. If that weren’t the case, I can say with certainty — I wouldn’t be here!

Describe your company culture in one word. What made you pick that word? Provide a specific, real-life example of how that word exemplifies your team and culture.
If I had to describe Energy CX’s culture in one word I would use innovative. When I first started with the company, I didn’t fully understand our business processes, the services we provide or the markets we cover. But with time, ECX has educated me on all of those things, and what has become apparent to me is just how much innovation this company is bringing to the retail energy industry.

The market intelligence department’s innovation is exemplified best by our adoption of and contribution to Energy CX’s customer portal. Through collaboration with our tech department, we’ve successfully migrated a great deal of manual market analysis into an automated, streamlined process that both improves our internal operations and allows for us to make significantly more efficient and informed energy-purchasing recommendations for our clients. The tech team’s brilliance in designing and building the portal can’t be overstated, but neither can the fact that every single department at Energy CX has contributed to this new product. The portal simply would not exist if innovation weren’t a core cultural value at Energy CX.

How long have you been with the company, and what professional growth or development have you seen in that time?
I’ve been with the company for just under two years now, and in that time I believe I have grown tremendously in my professional life. I started at the company in an entry-level sales position, but after six months transitioned into an analytical role within the newly formed market intelligence department. Leaders at Energy CX were integral to making this transition possible. They helped me see my potential in my new role and provided all the tools, training and challenging opportunities for me to develop into the analyst and employee I am today.

Since the transition, I’ve had countless opportunities to make an improved impact; whether through the purchasing strategies I now analyze and recommend, through departmental changes or through training and helping to manage the company’s developing analysts. In just two short years this company has helped me grow into a completely new employee that I believe is far more valuable to both Energy CX and our clients.