Jobs at BuildOps

Manage a portfolio of commercial customers, drive platform adoption, deliver success plans and executive business reviews, monitor account health, and address customer risks. Serve as a product expert, train customers, map workflows to software functionality, coordinate cross-functional support, and identify retention, referral, and expansion opportunities. Contribute to customer success playbooks, segment insights, and best practices in a fast-paced software startup.

Leads architecture, development, and optimization of integration and data platforms. Responsibilities include API and service design, database optimization, observability, testing, cloud infrastructure, event-driven systems, technical strategy, engineering initiatives, mentoring, and cross-team technical leadership.

Source qualified sales opportunities through high-volume calling and email prospecting. Learn BuildOps products, commercial construction, sales methodology, and internal tools; schedule prospect meetings, meet pipeline and conversion goals, participate in training, collaborate with sales teams, and provide leadership feedback. The role requires relationship building, active listening, persistence, organization, and willingness to learn, with 5–10% travel.

Build and scale full-stack product features, backend services, APIs, integrations, and user-facing applications. Own projects from technical design through rollout, monitoring, and maintenance. Improve system reliability, scalability, performance, observability, and resilience while mentoring engineers and contributing to architecture and engineering standards. Collaborate with Product, Design, and Engineering to solve ambiguous technical problems, and use AI-assisted development tools to improve software delivery.

Lead the company-wide enablement strategy across revenue, marketing, professional services, customer success, support, and AI teams. Own the BuildOps Academy, manage enablement staff, oversee Docebo LMS governance, embed AI into content and training workflows, and establish KPIs covering ramp time, certifications, productivity, customer adoption, and time to value. Partner with senior leaders and communicate progress and investment needs to executive and board audiences.

Lead and scale BuildOps' Data & AI engineering organization, owning data platform, pipelines, governance, ML/streaming infrastructure, operational discipline, and hiring to enable reliable AI/ML products and customer-facing data services.

Lead and scale the product design organization for a B2B SaaS platform, define strategic design vision, own UX/UI and design system across mobile and web, embed AI into product experiences, partner with Product and Engineering, and grow a high-performing design team focused on user research, experimentation, and measurable outcomes.

Drive new-logo acquisition for corporate customers (up to $50k ARR) by managing prospects through complex, multi-threaded sales cycles. Hit quota, own territory with SDR partnerships, develop account-based strategies, lead demos, use sales tech stack, forecast accurately, coordinate with partners/VARs, and collaborate across Sales, Sales Engineering, and GTM teams to scale outbound messaging and close deals.

Lead and manage a team of Account Executives selling B2B SaaS to HVAC, plumbing, and electrical contractors. Develop and execute sales plans, coach AEs, analyze performance metrics, collaborate cross-functionally, build customer relationships, and stay current on market trends to drive revenue and retention.

As an Install Base Account Executive, you will manage and grow relationships with existing clients, focusing on upselling, renewals, and ensuring customer satisfaction. You will leverage communication and account management skills to drive revenue and product adoption, becoming an integral part of the sales strategy.