Head of Product Design

San Francisco, Toronto, Los Angeles

BuildOps is the AI-native platform for commercial contractors.

At BuildOps, we’re building a groundbreaking software solution designed to empower today’s commercial contractors. BuildOps is the leading all-in-one platform for commercial specialty contractors, purpose-built for the trades that keep the world running: HVAC, plumbing, electrical, fire protection, and mechanical. We connect field technicians, dispatchers, and the back office on a single system that handles service, project management, dispatching, and billing, powered by AI-driven automation. Some of the largest and most successful contractors run their operations on BuildOps.

As Head of Product Design, you’ll lead, grow, and scale our design team and practice. Reporting to the Chief Product Officer, you’ll own the end-to-end design function across our products and platform, shaping our user experience and visual language, driving the long-term design strategy, and embedding AI into both our design workflows and our customer experiences.

This role is perfect for someone who thrives in fast-paced environments, has a passion for elegant and functional design, and is ready to build a world-class design organization. Our team thrives on ambition, innovation, and collaboration—qualities we look for in every new hire.

• Lead and inspire a team of talented product designers across multiple product surfaces.

• Set the strategic design vision that aligns with our company and product strategy, ensuring a consistent, intuitive, and delightful user experience.

• Build and scale the design organization: define team structure, hire top-tier talent, mentor and grow the team, and nurture a high-performance design culture.

• Establish strong cross-functional partnerships with Product, Engineering, Marketing, and executive stakeholders.

• Champion design excellence through modern systems, tooling, and processes that scale with the company.

• Partner with Product and Engineering to develop intuitive, enterprise-grade solutions while transforming the platform to support AI-powered user experiences through OpsAI.

• Guide the evolution of our design system and visual language across mobile and web.

• Be a strong voice for the user, leveraging research, customer visits, and data to inform design decisions and prioritize customer outcomes.

• Foster a culture of rapid experimentation, feedback, and continuous improvement.

• 8+ years of product design experience, with at least 5 years leading design teams in high-growth SaaS environments.

• Proven track record of setting and executing a cohesive design vision.

• Experience designing and shipping high-quality B2B or B2B2C products across mobile and web.

• Strong design instincts with fluency in UX, UI, interaction design, and systems thinking.

• Demonstrated experience scaling teams, mentoring designers, and building high-performing team cultures.

• Expert proficiency in design tools and fluency with AI tools to accelerate synthesis, ideation, prototyping, and rapid software development.

• Exceptional communication skills, with the ability to articulate decisions, influence stakeholders, and present to executive leadership.

• A compelling portfolio that demonstrates excellent product thinking, beautiful execution, and measurable business impact.

• Flexibility to travel for team meetings and customer visits.

• A builder who thrives on complex, ambiguous problems in a fast-paced environment.

• A self-starter who takes initiative and drives outcomes without waiting for direction.

• Passionate about design, with a relentless commitment to exceptional user experiences.

• Someone who cares deeply about doing excellent work that makes people’s lives better.

• Collaborative and humble—you build strong cultures and strong cross-functional partnerships.

Toronto:  $204000 - 255,000 CAD base salary + annual bonus opportunity, depending on location and experience, plus a generous equity grant.

LA/SF: $239,000 - 299,000 USD base salary + annual bonus opportunity, depending on location and experience, plus a generous equity grant.