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Cloud • Mobile • Software
Own and scale the professional services PMO: define delivery methodology, maintain portfolio health reporting, design escalation and RCA programs, drive PS tooling adoption, and create implementation playbooks to reduce churn and improve go‑live outcomes across SMB to Enterprise customers.
Cloud • Mobile • Software
Build and scale a customer advocacy program to generate references, referrals, reviews, case studies, and advisory engagement. Partner cross-functionally with Customer Success, Product Marketing, and Sales to recruit advocates, manage CAB, drive review generation, and measure program impact via defined metrics and scalable workflows.
Cloud • Mobile • Software
Lead and scale the product design organization for a B2B SaaS platform, define strategic design vision, own UX/UI and design system across mobile and web, embed AI into product experiences, partner with Product and Engineering, and grow a high-performing design team focused on user research, experimentation, and measurable outcomes.
