Top Remote Senior Level Customer Success & Experience Jobs in Los Angeles, CA

The Senior Customer Adoption Technical Architect delivers post-sales support, enhances customer adoption of BlackLine solutions, conducts business reviews, and mentors new team members, leveraging extensive finance and accounting expertise.

The Account Management Director manages top strategic accounts, driving revenue growth and client retention, while leading campaign optimizations and fostering executive relationships to influence budgets.

Lead strategic partnerships with US banks, owning relationship strategy and commercial outcomes. Structure institutional partnerships and navigate regulatory frameworks for digital assets and payment solutions.

Drive adoption and growth of Coupa Pay with large strategic customers by creating and executing adoption strategies, setting measurable success goals, delivering platform demonstrations and training, analyzing pay opportunities (virtual cards, transfers, early pay), and coordinating internal and external partners. Conduct occasional in-person customer meetings.

The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.

The Senior Enterprise Customer Success Manager engages with Federal and Public Sector clients to drive value realization from Imprivata solutions, ensuring customer satisfaction, renewals, and product adoption while maintaining executive relationships and addressing complex client issues.

The Healthcare Client Executive drives strategic growth by delivering high-value solutions, promoting products and services, and managing complex healthcare programs, while building long-term partnerships.

The Principal Enterprise Strategist serves as a senior advisor, aligning business goals with integrated technology solutions and leading complex customer engagements while mentoring teams.

Lead cross-functional efforts to ensure client support meets or exceeds expectations. Manage escalations, align Sales/CS with Support, standardize reporting and metrics, recommend process improvements, and use data-driven insights to improve customer experience and meet SLAs.

Lead the pre-sales engineering team, coach Sales Engineers, deliver product presentations, and act as a Trusted Advisor for customer identity security solutions.

As a Senior Solutions Engineer, you will partner with the sales team to support enterprise customers, deliver presentations, and run proof-of-concept trials while leveraging technical expertise in networking and security.