Top Fintech Operations & Support Jobs in Los Angeles, CA

The role involves maintaining and updating data on the FinDox service, improving private debt deal workflow processes, and collaborating across teams for efficient communication.

Manage daily branch operations, lead and coach staff, ensure excellent customer service, achieve sales and performance targets, oversee cash and risk controls, maintain regulatory compliance, recruit and train employees, and handle local stakeholder relationships.

This role manages post-sales operations, leading a team to drive operational excellence, optimize processes, and leverage AI tools for Customer Success. It involves collaboration, policy development, and continuous improvement to scale the revenue organization effectively.

The Development Manager will enhance agent retention and production by implementing training systems, facilitating meetings, and driving sales initiatives, while promoting partnerships with management teams.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Lead end-to-end payment network and acquiring bank escalations for Square: investigate issues, prepare evidence and remediation, deliver formal partner responses, support audits, conduct merchant due diligence, and drive scalable control and workflow improvements to protect network standing and payment-processing continuity.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Lead Business Controls for Global Operations (first line), implementing and executing 2LOD programs (RCSA, issue and supplier risk management, control testing). Advise senior leaders and partner with Compliance, Audit, and regulators; drive risk reporting, remediation, and continuous improvement to strengthen the control environment and support audits/exams.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.

The role involves leading the operational management of Short Term Disability claims, ensuring quality service and driving team performance while managing a team of specialists and managers.