Top Customer Success Jobs in Los Angeles, CA

The Strategic Accounts Director is responsible for retaining and upselling major clients, collaborating with teams to enhance client experience and drive performance metrics while ensuring strategic value delivery.

The Strategic Accounts VP will manage client relationships for Garner's largest employer clients, ensuring excellent service, retention, and upselling while collaborating with internal teams to drive performance improvement.

As a Quality Assurance Specialist, you will evaluate member interactions across various channels, provide feedback to team members, identify trends, and support continuous improvement in service quality.

The Business Development Representative generates leads, meets activity metrics, collaborates with teams, and utilizes Salesforce to track activities for Garner's revenue growth.

The Director, Strategic Accounts will manage a team to retain and upsell Mid-Market clients, ensuring excellent client experiences and achieving KPIs such as improved Net Revenue Retention.

The Account Manager oversees mid-market clients, ensuring satisfaction, managing relationships, executing action plans, and tracking client success KPIs.

The Customer Service Representative will provide support for members, assisting them in navigating healthcare benefits via phone, chat, and email. Key responsibilities include delivering exceptional member support, handling complex conversations, and maintaining compliance with HIPAA.

As a Contract Customer Service Representative, you will provide member support via phone, chat, and email, educate members on healthcare benefits, and handle complex conversations with professionalism and patience.