Lead and develop the Concierge Team at Garner, guiding them to provide member support via chat, email, and phone while ensuring adherence to service quality standards. Manage performance oversight, tackle complex inquiries, oversee training, and enhance member experience through process improvements.

Provide exemplary support to members through phone, chat, and email while educating them on healthcare benefits and resolving issues with empathy and professionalism.

The Account Manager will manage small-market client relationships, ensuring satisfaction and engagement while collaborating with teams to improve service delivery.