Top Fintech Customer Success & Experience Jobs in Los Angeles, CA

Manage a portfolio of SMB Food & Beverage merchants to drive retention and growth through tailored adoption of Square tools. Own expansion via upsells, proactively outreach, manage pipeline to hit revenue targets, advocate merchant needs internally, and coordinate with Sales, Support, and Product to improve customer outcomes.

As a Forward Deployed Accountant, you'll lead the deployment of AI Agents for corporate customers, automating accounting workflows, delivering training, and supporting product improvement while performing customer-facing tasks in a hybrid work environment.

As a Personal Banker, you will engage customers, handle account services, promote banking solutions, and build strong relationships to enhance financial success.

The Director of Circle Ventures will lead the development and execution of venture investments, shaping the ecosystem around USDC and driving strategic partnerships for innovation.

The Dealer Success Manager will partner with auto dealers, provide consultative expertise, support sales processes, and drive adoption of the Navigator Platform, requiring strong relationship management skills and process improvement expertise.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.

The Implementation Consultant will guide customers through onboarding and implementation on the Order.co platform, ensuring timely and value-driven launches while serving as a project manager and subject-matter expert.

Serve as the highest-escalation Customer Success lead for complex, multi-location restaurant accounts. Stabilize at-risk relationships, translate technical issues between engineering and executives, manage cross-functional rollouts, and drive strategic, high-touch account outcomes and ROI.

The Senior Technical Account Manager will enhance post-sales support, manage merchant relationships, and ensure integration successes using technical skills to drive growth for Cash App Pay and Afterpay.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.