Top Artificial Intelligence Customer Success & Experience Jobs in Los Angeles, CA

The IT Support Lead manages the IT support team, overseeing Tier 1 & 2 support, troubleshooting technical issues, and ensuring systems usability and security while coordinating 24/7 on-call support.

Supervise and develop a team of Patient Engagement Specialists, ensuring performance management, quality standards, and operational execution in a high-volume healthcare environment.

The Director of Customer Success will drive revenue retention and expansion strategies while managing key accounts and leading a global Customer Success team.

Lead the proactive Trust & Safety Operations team at Snap to enhance user safety, develop detection rules, and optimize tools through cross-functional collaboration.

This role involves providing technical consulting, developing product solutions, and supporting sales efforts in the nonprofit sector, while managing client relationships and strategic programs.

The Market Development Executive for the U.S. Navy will influence capability development and advocate for Silvus Technologies in Navy modernization efforts. This role requires engaging senior Navy stakeholders and shaping requirements for future defense initiatives.

The Account Manager will expand and renew client relationships for an accounting software solution, ensuring high customer satisfaction and collaboration with internal teams.

Drive adoption and growth of Coupa Pay with large strategic customers by creating and executing adoption strategies, setting measurable success goals, delivering platform demonstrations and training, analyzing pay opportunities (virtual cards, transfers, early pay), and coordinating internal and external partners. Conduct occasional in-person customer meetings.

Own a portfolio of clients as the primary contact to launch, manage, and optimize campaigns. Drive performance reviews, identify optimizations and upsell opportunities, develop client growth plans, coordinate cross‑functional teams, and ensure strong client relationships, retention, and account expansion.

Support agents and management in onboarding processes, including overseeing contracting, tracking status, ensuring completeness of documentation, and maintaining communication with partners.