Top Natural Language Processing (NLP) Jobs in Los Angeles, CA

Design, build, and deploy scalable AI/ML models (especially NLP and predictive models), implement MLOps and data pipelines, optimize model performance, research prototypes, ensure ethical and compliant AI, and collaborate with product, engineering, and data teams to embed AI into the leave management platform.

Own post-sale delivery and ongoing performance of credit-union-facing AI agents (Emma): design conversation behavior, run live testing and go-lives, monitor quality and drift, run executive business reviews, codify playbooks and monitoring, and build the operating model and team to scale the function.

Conduct and productize cutting-edge multilingual live caption and translation research. Build and integrate ML/DL models, partner cross-functionally, act as domain expert, and present research across the company to drive localization impact.

Lead enterprise strategy and product management to scale AI-powered voice, chat, email, and conversational experiences. Own roadmap, platform modernization, global deployment, governance, and continuous optimization to increase digital adoption, reduce servicing demand, and deliver measurable business value across servicing operations.

Own the end-to-end vision and roadmap for Boulevard's AI Receptionist. Define how AI handles voice and text client interactions, design handoffs to humans, set success metrics (autonomous resolution, CSAT, adoption, retention), drive business outcomes and pricing, gather deep customer insight from self-care businesses, and lead cross-functional teams to deliver trustworthy, high-quality AI conversational experiences.

Lead design of AI agent experiences—conversation and voice flows, multi-turn dialogs, escalation and error handling. Create user journeys, information architecture, wireframes, and clickable prototypes. Co-facilitate discovery workshops, ground decisions in user research, contribute to design systems, and ensure scalable, production-ready UX patterns for enterprise AI deployments.

Design, test, and document prompts and prompt libraries to optimize AI language model outputs. Collaborate with product, data, and ML engineers to integrate prompt solutions, run A/B experiments, measure performance, and maintain versioned documentation. Support TIBCO-specific implementation and stay current on AI/NLP techniques.

Design, author, and iteratively optimize LLM evaluation prompts for Five9 AQM; define evaluation scope and pass/fail criteria with customers; select and analyze call samples; measure precision/recall; maintain a versioned prompt library; collaborate with QA and implementation teams; debug prompt failures; develop standards, templates, and support pre-sales demonstrations.

Design and iterate multi-channel conversational experiences (chatbots/voice) including intents, entities, prompts, fallbacks, and testing. Create conversation artifacts, define channel-specific behaviors, enforce style and safety guidelines, support platform implementations, use analytics to optimize flows, collaborate with UX/engineering/security, and maintain operational reliability and observability.

Lead and execute independent research programs on NLP and LLM safety, design and run experiments, secure funding, publish and present results, lead cross-functional teams, and develop evaluation tools and challenges to advance digital safety.