Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Glia is experiencing rapid growth as a leader in AI for customer interactions, and we're seeking a visionary and results-driven VP/SVP of Product Marketing to lead our Product Marketing team and join our dynamic Marketing organization. This is a remote role, open to candidates anywhere in the US, allowing us to find the very best talent. Our team is composed of world-class professionals dedicated to showcasing the immense value Glia delivers to its clients. We combine creative innovation with a data-driven approach to modern marketing.
The role
We are searching for a VP/SVP of Product Marketing who will be instrumental in defining and executing the go-to-market strategy for Glia’s AI-powered solutions. This critical leadership role demands a blend of strategic foresight, exceptional leadership, and hands-on tactical execution. You will report directly to the Chief Marketing Officer and work closely with our Product, Sales, and especially our Go-to-Market (GTM) and GTM Strategy teams to spearhead the positioning, messaging, and programs essential for accelerating our business growth, pipeline generation, and revenue. This position requires a deep understanding of the B2B CCaaS and AI landscape, and a proven track record of promoting complex solutions to financial institutions.
What you'll do
- Lead and mentor our high-performing Product Marketing team, driving the development of state-of-the-art value propositions for Glia's innovative solutions.
- Craft compelling and differentiated positioning and messaging that clearly articulate Glia's unique value in the competitive AI and customer interactions market.
- Deeply understand market trends, competitive dynamics, and customer needs, using these insights to develop sophisticated buyer journeys and inform product strategy.
- Empower our Sales teams with comprehensive enablement, including high-impact sales tools, battle cards, presentations, and compelling marketing collateral that clearly convey our platform's advantages.
- Collaborate closely with Marketing and GTM Strategy teams to design and execute integrated marketing programs that drive pipeline and accelerate revenue growth.
- Serve as the internal and external expert on the competitive landscape, market trends, and customer insights within the CCaaS, AI, and financial services sectors.
- Work cross-functionally with senior leadership across Product, Sales, and Marketing to develop and implement effective strategies and programs that achieve ambitious business goals.
- Contribute to other strategic initiatives across the company.
Requirements
- 10+ years of progressive experience in Product Marketing, with a significant portion in the enterprise SaaS space, ideally at a VP or SVP level.
- Deep, demonstrable expertise in the CCaaS (Contact Center as a Service) and AI domains, with a strong understanding of how AI is transforming customer interactions.
- Proven experience selling B2B SaaS solutions to financial institutions, with a nuanced understanding of their unique needs, regulatory environments, and buying cycles.
- Exceptional ability to translate complex technical capabilities into clear, concise, and compelling value propositions and externally-facing assets.
- Outstanding leadership and management skills, with a track record of building, mentoring, and inspiring high-performing product marketing teams.
- Superior project management abilities, capable of orchestrating numerous complex initiatives simultaneously across multiple teams.
- Comfortable and effective operating in highly ambiguous, fast-paced, and rapidly evolving environments.
- Strong executive presence and presentation skills, with the ability to educate, influence, and inspire diverse audiences, from internal teams to large conference audiences.
Benefits
- Competitive salary and stock options
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
*Want to know more about working at Glia? Check our Glia's Career FAQs
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