Owns and scales internal AI transformation solutions, workflow automations, operational tools, and business platforms. Responsibilities include managing technical program roadmaps, defining architecture and governance, integrating systems, coordinating troubleshooting and releases, establishing support models and documentation, improving AI-enabled workflows, and driving adoption. The role translates business needs into technical requirements and delivery plans while coordinating cross-functional stakeholders throughout the solution lifecycle.
Overview
Responsibilities
Qualifications
The Engineering, Enablement & Operations (EE&O) organization enables the Microsoft Commercial Business to better serve every person and organization’s transformation and economic success. We do this by designing and managing the systems, tools, and strategies that drive commercial excellence across planning, performance insights, skilling, sales tools, and business operations. Within EE&O, the Planning Enablement Strategy & Operations team turns complex planning needs into scalable operating capabilities and AI-enabled experiences that help the business work with greater clarity, consistency, and speed.
We are hiring a Technical Program Manager I to own, improve, and scale a growing portfolio of internal AI transformation solutions, workflow automations, operational tools, and business platforms. This role will partner with business stakeholders, solution builders, and technical owners to move capabilities from pilots or individually built solutions into reliable, secure, and supportable products. The candidate will bring hands-on technical fluency across architecture, integrations, data flows, automation logic, and AI-enabled experiences while translating business needs into prioritized requirements and delivery plans.
In this role, you will drive cross-functional technical programs across the solution lifecycle, from discovery and minimum viable product (MVP) definition through release, support, and continuous improvement. You will own capability roadmaps, solution architecture, and governance trade-offs; coordinate troubleshooting and release readiness; and establish the documentation, support models, and feedback loops needed for solutions to scale. You will bring sound judgment and a practical builder mindset to deliver durable outcomes for planning operations and the broader commercial business.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Own operational continuity: Transition internally developed tools and automations into reliable, documented, and supportable solutions, with a focus on continuous improvement.
- Manage product and portfolio priorities: Own capability roadmaps, value-based prioritization, adoption strategies, technical debt, and lifecycle decisions tied to measurable business outcomes.
- Define solution architecture: Establish architecture principles, system boundaries, taxonomy and data contracts, application programming interface (API) and integration patterns, identity and access models, and authoritative data sources.
- Integrate across the portfolio: Connect systems across engineering, launch, finance, governance, and impact measurement while maintaining appropriate source-system ownership.
- Design governance: Define process architecture, decision rights, taxonomy, human-in-the-loop controls, traceability, and escalation paths to support effective operating decisions.
- Support technical maintenance and production readiness: Troubleshoot issues, coordinate fixes, validate releases, manage known risks, and establish runbooks, support models, testing plans, and documentation.
- Drive artificial intelligence (AI) and automation improvements: Identify opportunities to streamline processes using AI, workflow automation, data integration, and Microsoft 365 capabilities, partnering with technical and business teams to translate needs into practical solutions.
- Enable adoption and new capabilities: Gather user feedback, monitor usage, support training and change management, and contribute to discovery, prototyping, and minimum viable product (MVP) definition for new AI, automation, and business platform opportunities.
- Embody our Culture and Values
Qualifications
Required Qualifications
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects
Preferred Qualifications
- Background managing technical programs, business applications, workflow automations, internal tools, or platform initiatives.
- Working knowledge of Microsoft 365, Power Platform, SharePoint, Dataverse, Azure, Microsoft Graph, or similar enterprise platforms.
- Hands-on use of GitHub and Visual Studio Code (VS Code), including development, debugging, source control, and release workflows.
- Knowledge of technical architecture, data flows, application programming interfaces (APIs), integrations, permissions, and operational dependencies.
- Ability to translate business requirements into technical requirements, implementation plans, and release priorities.
- Familiarity with secure development practices, privacy and access governance, accessibility, risk management, and production controls.
- Skills in troubleshooting and documenting technical solutions and collaborating across business and technical teams.
- Familiarity with artificial intelligence (AI)-enabled workflows, automation technologies, or development tools such as Copilot Studio, Azure OpenAI, Power Platform, Python, SQL, TypeScript, or C#.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Similar Jobs
Artificial Intelligence • Cloud • Social Impact • Software • Wearables
The role involves owning adoption and enablement programs, delivering training sessions, and improving processes while collaborating across teams to ensure successful customer onboarding and sustained product use.
Top Skills:
BandwidthCamera InfrastructureConnectivityDvrFirewallsIp NetworkingNvr SystemsPortsRtspVideo Streaming
Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
Owns Airwallex’s global sanctions compliance program as a second-line subject matter expert. Responsibilities include escalating complex sanctions cases, maintaining procedures, overseeing controls, developing dashboards, optimizing screening and case-management systems, designing product-specific controls, monitoring regulatory developments, delivering training, and responding to banking partners and other stakeholders. The role requires deep U.S. sanctions expertise, experience operationalizing technology-enabled controls, strong analytical and project-management skills, and at least seven years of relevant experience.
Software • Defense
Deploy production software alongside military operators in restricted and air-gapped environments. Integrate core and simulation platforms with partner C2 systems and databases, write scripts, transform schemas, debug distributed systems, analyze logs, isolate failures, and convert recurring field workarounds into reusable product capabilities. Brief engineers and senior military stakeholders while translating mission needs into technical solutions.
Top Skills:
C#C++Cloud InfrastructureData ModelingEdge InfrastructureGoGrpcJSONMicroservicesPythonRelational DatabasesRest ApisTypescriptXML
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
