Strategic Sales Director, Agentforce Operations

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

Salesforce.com is seeking talented, energetic, quota-carrying sales professionals to help drive the growth of Agentforce Operations. The Strategic Sales Director, Agentforce Operations role focuses on selling our cutting-edge products that automate complex operational workflows and deliver trusted, human-like reasoning at scale.

As a key senior sales leader, you’ll formulate and execute a scalable sales strategy within a designated vertical—driving growth by penetrating our existing Salesforce customer base and attracting new customers. You’ll help organizations radically scale their operational capacity, reduce manual bottlenecks, and maximize ROI by deploying autonomous agents that seamlessly connect data, actions, and humans across the enterprise.

This role sits within the Agentforce Operations organization, contributing to Salesforce’s growth in a fast-paced, collaborative, and innovative atmosphere that fosters product incubation—all while being a valued member of the Ohana.

Your Role

You will work with customers to demonstrate the value of Salesforce’s Agentforce Operations product, which unifies business logic, CRM data, and autonomous AI actions into a secure, scalable ecosystem. You’ll guide customers to the right solutions that transform front- and back-office operations, streamline complex multi-step processes, and establish the next generation of digital-first operational efficiency.

You’ll Be Responsible For

• Prospecting, pipeline generation, and revenue attainment for the Agentforce Operations product suite.

• Navigating medium to long sales cycles for strategic, high-value AI transformation deals.

• Ensuring customer satisfaction and successful deployment models for early adopters and expansion customers.

Your Responsibilities

• Develop strong internal and customer relationships to create win-win AI adoption opportunities.

• Clearly communicate the value of Agentforce Operations to business leaders.

• Drive revenue growth by closing new business and expanding existing accounts within your vertical.

• Develop and execute sales campaigns targeting operational transformation, digital labor strategies, and AI automation.

• Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic enterprise AI deals.

• Engage with stakeholders across Operations, IT, Customer Experience, and C-suite leadership to understand business challenges and develop tailored, outcome-based AI solutions.

• Maintain accurate sales forecasting and CRM updates.

• Collaborate with solution engineers, AI specialists, marketing, and customer success teams to provide a seamless end-to-end client experience.

Your Qualifications

• Deep industry expertise and experience within one of the following industries: Automobile, Healthcare/Life Sciences, Financial Services, Energy, Consumer Goods, or Technology

• 8+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, Conversational AI, RPA/Automation, Business Process Automation (BPA), or Cloud Enterprise Solutions.

• Deep industry experience in either Auto, Healthcare, Financial Services, Energy, Consumer Goods, Technology

• Excellent presentation skills, especially for a C-suite audience

• Experience in selling with AEs across Salesforce ecosystem to generate new logos and expanding existing Salesforce footprint

• Proven experience in solution selling, value-based selling, and demonstrating AI/automation ROI to multiple stakeholders.

• Strong knowledge of AI technologies, LLMs, autonomous agent architectures, and data orchestration platforms (e.g., Salesforce Data Cloud, MuleSoft).

• Familiarity with enterprise operational workflows, API ecosystems, and compliance/security frameworks for AI is a plus.

• Bachelor’s degree strongly preferred.

Key Attributes We’re Looking For

• Strong consultative selling skills with a track record of exceeding sales goals in emerging technology sectors.

• Proven ability to navigate complex, multi-stakeholder sales processes involving both IT and Business Unit leaders.

• Competitive spirit, resourcefulness, and a passion for solving complex operational problems with AI.

• Business acumen to articulate the tangible ROI of shifting from manual workflows to autonomous digital workers.

• Skilled in objection handling (especially around AI trust, data security, and governance), negotiation, and closing high-value deals.

• Ability to collaborate cross-functionally and act as a trusted advisor on digital transformation.

• Knowledge of competitors in the AI agent, RPA, and automation space (e.g., Microsoft Copilot, UiPath, OpenAI enterprise solutions).

Join us as part of the Salesforce Ohana and help organizations transform how they scale, automate, and operate - powered by Agentforce Operations.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $157,640 - $244,510 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $173,460 - $269,080 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.