Staff Product Designer, Back Office

Ready to be a Titan?

ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.

We are looking for a talented Staff Product Designer that enjoys solving complex problems with data-driven solutions. This role is focused on Back Office and Commercial experiences, designing for the people who run the financial and operational backbone of trades businesses. This person will be a core member of our growing design team and aid in creating a class-leading SaaS product with desktop, tablet and mobile touchpoints. They will possess a balanced toolkit of research, interface design, and prototyping capabilities. 

As a Staff Product Designer you are capable of performing discovery research with users, creating journey maps and task flows, performing user interviews, white-boarding task flows, mocking up interface screens, and prototyping those solutions for further testing. You set a strong example and provide thoughtful direction within the team, often acting as a mentor and coach. You’re known around the company for your creativity, leadership, and innovation.

This is an opportunity to join one of LA’s fastest growing startups and have your thumbprint on the product that is actively disrupting the Home Services industry. 

What You’ll Do

• Develop deep expertise across multiple product's problem areas

• Quickly prototype solutions to visual and interaction problems

• Use AI tools fluently as part of your everyday workflow to prototype faster, explore ideas earlier, and move from concept to working interaction

• Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work

• Talk to users and understanding their problems and current pain-points

• Design experiences that are simple, elegant, and solve real problems

• Using remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution

• Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style

• Validate product ideas through experimental design and research approaches.

• Ship valuable and high-quality work without sacrificing speed

• Help more junior designers develop empathy for our users and advocate for our users’ needs

• Represent our users in product strategy and roadmap discussions

• Review product design work and give constructive feedback.

• Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team.

What You’ll Need

• Experience designing a modern SaaS or enterprise platform or one comparable

• An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions

• AI experience design: you understand how to make agentic workflows feel trustworthy, controllable, and clear to the people using them.

• A love for solving complex product problems with simple design solutions, while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design

• Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions

• Experience collaborating with other designers to build a cohesive product

• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale

Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $179,900 USD - $269,900 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $168,200 USD - $252,200 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.