Jobs at ServiceTitan

Lead design, development, deployment, and scaling of cloud infrastructure and SRE tooling. Build automation, CI/CD, observability, capacity planning, and reliability improvements; collaborate with product teams to define non-functional requirements and resolve production issues.

The Marketing Development Representative builds a sales pipeline, converts leads, and sets up product demos for the Account Executive, focusing on communication and collaboration with potential customers.

Lead rotational revenue strategy and operations initiatives across segments and functions. Drive analytics-driven deep dives, own high-impact programs end-to-end, manage metrics and execution, partner cross-functionally (Product, Sales, Finance, Marketing), present recommendations to senior leaders, build durable frameworks and institutional knowledge, and adopt AI/automation to accelerate work.

Qualify and engage prospects through outbound calls and emails, schedule product demos, conduct discovery conversations, manage pipeline with sales tools, and collaborate with Account Executives while continuously improving through coaching and training.

Drive enterprise pipeline and support sales cycles for Strategic Accounts through outbound prospecting, lead qualification, campaign coordination, needs assessments, and internal stakeholder collaboration to progress deals and meet quota.

Lead and grow a 3–10 person product design team to deliver enterprise SaaS UX across strategy and execution. Drive hiring, mentorship, design processes, AI-assisted prototyping, accessibility, UX measurement, cross-functional collaboration, and product roadmaps to achieve measurable business impact.

Design, build, and maintain enterprise integrations and automation using Workato (primary) and middleware. Architect REST/SOAP APIs, webhooks, batch and event-driven workflows, and integrate ServiceTitan, Workday, Salesforce, and ERP systems. Monitor and support integration operations, lead vendor projects, implement AI/ML API-driven processes, produce documentation, and contribute to integration platform architecture and governance.

Lead ServiceTitan's accounting product domain, owning vision, roadmap, and AI-powered features across AP/AR, GL, and ERP integrations. Manage and grow senior PMs, collaborate cross-functionally, validate with customers, and measure product quality, adoption, and business outcomes.

Provide first-line technical support for ServiceTitan via phone, chat, email and screen-sharing. Troubleshoot product, billing, and payroll/ERP-related issues, prevent escalations, use support tools, and create customer-focused solutions while leveraging data and reporting tools.

Lead the long-term technical vision and architecture for ServiceTitan's iOS platform. Design scalable mobile frameworks, define data access patterns via GraphQL, champion TCA, adopt Apple platform capabilities, integrate AI-assisted developer tools, drive cross-org alignment, mentor senior engineers, and set engineering standards for code quality, performance, testing, and extensibility.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Provide coaching, set metrics and operational rigor, manage risk, collaborate cross-functionally, influence product strategy with customer feedback, hire and scale the team, and report on strategic priorities aligned with company OKRs.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

The Sales Development Flex Manager leads and develops teams of SDRs, drives pipeline strategy, recruits talent, and maintains performance metrics across the organization, adapting to various team needs and supporting high-impact projects.

Lead AI/ML initiatives, develop and deploy models, manage teams, and align projects with business goals while educating stakeholders on AI/ML benefits.

As a Sales Development Representative, you'll qualify leads, schedule demos, and engage clients to drive revenue growth while receiving extensive training.

Lead post-sale adoption of new SaaS features by training, enabling integrations, driving adoption KPIs, building customer relationships, and collaborating with cross-functional teams to measure business impact and retention.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Lead ServiceTitan's Australian product roadmap, localize core platform for compliance and market fit, drive customer discovery with Australian contractors, coordinate with global engineering and GTM teams, measure region-specific metrics, and launch/iterate products to establish long-term retention and sales enablement.

Lead product strategy and roadmap for the Exteriors vertical, owning end-to-end product development. Drive customer discovery, design AI-powered automation and recommendations, set measurable multi-quarter goals, and coordinate cross-functional teams to deliver business value for roofing, siding, gutters, and windows contractors.

Lead and build a data science team to develop production AI across operations and post-sales product experiences. Own roadmap, deploy agentic systems and forecasting, partner with stakeholders, ensure production reliability, evaluation, and business impact, and communicate results to executives.