Sr. ServiceNow Presales Technical Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join Kyndryl as an Sr. ServiceNow Presales Technical Lead and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs. 
As a trusted advisor, you'll forge strong relationships with our customers, gaining deep insights into their business objectives and long-term aspirations. Armed with this understanding, you'll provide expert guidance on how ServiceNow can be leveraged to propel them towards unprecedented success. From aligning processes to technology to developing and deploying solutions, you'll be the visionary architect behind their digital transformation journey. Your expertise in ServiceNow and deployment best practices will ensure seamless integration and optimized performance.
In this role, your impact will be immense. You'll conduct thorough needs assessments, uncovering the requirements for new applications or upgrades to existing ones, and document these specifications with utmost precision using cutting-edge Business Analysis (BA) methodologies. Whether it's crafting comprehensive use cases, tracing requirements meticulously, or visualizing process flows, your attention to detail will be unmatched.
Drawing upon your exceptional analytical prowess, you'll gather requirements from stakeholders and masterfully translate them into functional and nonfunctional specifications. As the driving force behind our customers' modernization endeavors, you'll guide them through every step of the process, ensuring their systems are future-proofed and optimized for success. Your expertise will also come into play as you assist customers in selecting and configuring the perfect packaged solutions to fulfill their unique business needs.
Collaboration will be your cornerstone as you work closely with ServiceNow architects and developers to bring your visions to life. Your keen eye for detail will shine as you analyze requirements, meticulously plan and design software and service solutions, all while adhering to client's objectives, budget, and time constraints. You'll consult with customers on complementary and competitive software solutions offering or clients holistic solutions that align seamlessly with their budgets.
In this fast-paced environment, you'll have the exhilarating responsibility of helping customers choose priorities to focus on in the short and long term. Your sharp insights and discerning judgement will empower them to make informed decisions that drive their organizations towards unprecedented heights.
Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.
Your Future at Kyndryl
As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
• 15+ years of experience in ServiceNow architecture, development and deployment
• 10+ years pre-sales, or directly supporting business development
• 5+ years consulting with clients and becoming a Trusted Advisor
• ServiceNow Certified Master Architect (CMA) and ServiceNow Certified Technical Architect (CTA)
• Actively leading client conversations in use of ServiceNow's newest offerings including AI Control Tower, MoveWorks/Employee Works, Armis, and Veza

• Deep technical knowledge in ServiceNow Now Assit, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, HCLS-SM

• Working knowledge and experience in Healthcare/Life Sciences, Finance/Capital Markets, Oil & Gas, Manufacturing, and other industries.
• Strong, demonstratable ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams
Preferred Skills and Experience
• Digital Workplace, Security, Cloud, Application Modernization, Mainframe Modernization service offerings
• Executive relationship building

• Overseeing ServiceNow delivery teams or responsible for client satisfaction
• Past experience in assisting stakeholders in quantifying risks and developing mitigation and remediation strategies

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.