Lead ServiceNow development team and design architecture for ITSM and SPM modules. Review and approve developments, manage instance lifecycle and upgrades, define platform governance, and act as primary technical contact for architecture and roadmap decisions.
This is a remote position.
Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)
English level: Advanced conversational (B2+ / C1)
Contract type: Staff Augmentation – long-term project
End client: Technology / services company based in Canada
Key responsibilities
- Technically lead the ServiceNow development team.
- Design the solution architecture for the ITSM and SPM modules.
- Review and approve team developments, ensuring best practices and platform standards.
- Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.
- Manage instance configuration, upgrades and platform lifecycle.
- Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).
Preferred certifications (non-blocking)
- Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.
- Certified Implementation Specialist – SPM (CIS-SPM).
- ServiceNow Certified Technical Architect (CTA) – differentiator.
Additional technical skills
- Advanced command of JavaScript, GlideScript, Scripted REST APIs.
- Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).
- Experience with Performance Analytics and Dashboards in ServiceNow.
- ITIL v4 (certification desirable).
Selection process:
- Resume review and certification verification.
- Technical interview in English with the client team.
- Technical assessment on the ServiceNow platform.
- Final culture / fit interview with the client.
Requirements
- Certification: ServiceNow Certified System Administrator (CSA)
- Valid and current.
- Certification: ServiceNow Certified Application Developer (CAD)
- Valid and current.
- Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles.
- Documented experience in multi-module architecture design and definition of development standards.
- Advanced conversational English (B2+ / C1).
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Provide actuarial and analytical support for pet insurance products, including rate indications, filings, profitability analysis, trend research, and rate strategy recommendations. The role involves manipulating data, building simple models, communicating findings to stakeholders, supporting cross-line initiatives, and improving actuarial processes. Participants rotate through actuarial disciplines while progressing toward ACAS or FCAS and completing required Casualty Actuarial Society exams.
Top Skills:
ExcelSAS
Cloud • Software
Support technical sales for Cisco ThousandEyes across Texas by prospecting, demonstrating solutions, guiding trials, architecting deployments, presenting to decision-makers, and building trusted customer relationships. Collaborate with sales, marketing, product, engineering, and customer success teams; contribute to events, technical content, solution feedback, beta programs, and post-sales enablement.
Top Skills:
Apple Operating SystemsApplication And Network Performance AnalysisBgpCisco ThousandeyesDnsHTTPJavaScriptLinuxMicrosoft Operating SystemsPacket AnalysisPerlPythonTcp/IpUnified Communications
Cloud • Machine Learning • Other • Software
Own end-to-end customer onboarding and implementation for Stream’s AI Moderation product, including policy design, configuration, testing, integrations, and go-live. Continuously tune moderation systems by analyzing false positives and negatives, investigate escalations, train Trust & Safety teams, and create enablement materials. Partner with Sales, Solutions Engineering, Product, and Engineering to support pilots, improve customer outcomes, and inform the roadmap. The role requires technical customer engagement, project management, analytics, communication, and willingness to review harmful content.
Top Skills:
Ai ModerationAPIsWebhooks
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
