Leads and develops a team of 10–15 Provider Liaisons responsible for referral growth, provider engagement, patient conversion, account management, and new center launches. Oversees referral pipelines, KPIs, outreach strategies, service recovery, and cross-functional coordination with intake, scheduling, authorization, operations, and clinical teams. Uses CRM and reporting tools to identify stalled referrals, improve workflows, and drive accountability and market expansion.
Join Our Team as a Senior Provider Liaison Manager in Brea, California
About Us: Infusion for Health is a premier, referral-based infusion center serving patients across California, Arizona, Nevada, Washington, Colorado, and Missouri. Our unique centers feature private, comfortable rooms for a personalized patient experience. We are committed to delivering exceptional infusion therapy in a patient-focused, compassionate environment, supported by a team of skilled professionals.
Why Infusion for Health?
- Patient-Centered Care: Our mission is to provide top-notch service and clinical care in a comfortable setting.
- Growth Opportunities: As we continue to expand, we offer opportunities for career advancement and professional development.
- Supportive Environment: Join a team where your expertise is valued, and you can make a real difference in patients’ lives.
Compensation: $100,000 - $125,000 per year + Bonus + Benefits
We are seeking a Senior Provider Liaison Manager to lead and scale a high-performing team of Provider Liaisons responsible for driving referral growth, patient retention, patient conversion, and strengthening provider relationships. This role sits at the intersection of business development, inside sales, and patient operations, ensuring that referral pipelines are robust, provider partners are engaged, and operational barriers are resolved quickly. You will manage a team of 10-15 Provider Liaisons across four core workstreams: referral onboarding, referral conversion, Top 10 account management, and new center launches. You’ll also play a key role in shaping strategy, performance, and cross-functional alignment across Sales, Operations, and Clinical teams.
Responsibilities:
Leadership
- Lead, coach, and develop a team of 10-15 Provider Liaisons.
- Set clear expectations, KPIs, and accountability around:
- Referral growth
- Provider engagement
- Pipeline conversion
- Shepherding the patient journey for new and renewal patients
- Conduct regular 1:1s and performance reviews
- Build an engaged, metric-driven, high-accountability culture
Referral Growth & Provider Relationships
- Oversee and optimize referral growth and patient conversion strategies across territories
- Ensure strong relationships with referring providers and practices and when necessary, assist in service recovery
- Guide team on:
- Strategic outreach cadence (calls, follow-ups)
- Relationship-building best practices
- Solution & ownership-oriented problem solving
- Partner with leadership to identify high-value referral sources and expansion opportunities
- Provide real-time market feedback (provider sentiment, competitors, barriers)
- Partner on new market launches and service line expansion
Operational Excellence & Patient Conversion
- Ensure seamless coordination between Provider Liaisons and:
- Intake / Scheduling
- Authorization teams
- Clinical operations
- Identify and remove barriers that impact referrals (delays, documentation gaps, etc.)
- Build workflows that ensure no referral falls through the cracks
- Lead service recovery efforts in escalated patient or provider partner concerns
Data, Metrics, & Pipeline Management
- Monitor referral pipeline performance and conversion
- Use CRM / reporting tools to:
- Track referral trends
- Identify leakage or stalled referrals
- Drive accountability across the team
- Translate data into an actionable team strategy
Infusion For Health Culture & Values
- Model and reinforce a Patients First mindset across the team
- Hold the team — and yourself — to ownership and accountability
- Lead with humility and collaborate across Intake, Operations, and Clinical
- Bring determination and a results orientation to a scaling organization
Qualifications:
- 5+ years in healthcare, preferably in:
- Provider relations
- Healthcare sales/outreach
- Referral management
- 2+ years of people leadership experience
- Strong understanding of referral-based healthcare models (infusion, specialty care, etc.)
- Experience in infusion, specialty pharmacy, or outpatient services
- Familiarity with electronic medical records, customer relationship management (CRM) platforms, and referral tracking systems
- Experience working cross-functionally with operations teams
- Data-driven mindset (CRM, reporting, pipeline tracking)
Key Competencies
- Relationship builder with providers and internal teams
- Strong operator (not just relationship-focused)
- Sales + service mindset
- Analytical and performance-driven
- Ability to lead in a fast-paced, scaling environment
Infusion for Health Brea, California, USA Office
135 S State College Blvd, Brea, California, United States, 92821 5814
Similar Jobs
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
Design and implement high-performance Go services for a distributed cloud control plane. Lead complex technical initiatives, develop gRPC and REST microservices, solve distributed-systems and operational challenges, mentor engineers, improve architecture and workflows, and support production systems through on-call monitoring and incident response.
Top Skills:
ContainerizationDistributed SystemsFirecrackerGoGrpcKubernetesLinuxMicroservicesRestVirtualization
Financial Services
Provides high-level administrative support to Consumer & Community Banking leadership. Responsibilities include complex calendar management, call screening, meeting and event coordination, domestic and international travel arrangements, invoice and expense processing, onboarding and offboarding support, professional correspondence, document maintenance, and spreadsheet and presentation editing. The role requires discretion, strong organization, communication skills, Microsoft Office proficiency, and full-time onsite work.
Top Skills:
MS Office
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Design, build, deploy, and operate production-grade AI agents, automations, and internal tools. Lead workflow discovery, multi-agent orchestration, context and state management, integrations, full-stack interfaces, evaluation, guardrails, testing, monitoring, and staged releases. Measure business outcomes and determine when agents, simpler automation, or no solution is appropriate. The role requires ownership of agent systems from architecture through production improvement and reuse.
Top Skills:
Ai SdksAPIsCi/CdData ModelsFastapiGoogle AdkGraph StoresGraphragHybrid RetrievalLanggraphLlm ApisMcpMicrosoft TeamsPythonRest ApisSalesforceSlackSnowflakeVersion ControlWebhooks
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
