The Small, Medium Enterprises and Channel organization is building a high-growth, artificial intelligence (AI)-powered global sales organization that is deeply connected to our partners and focused on customer success.
The Performance Excellence team helps accelerate business growth and enables field teams to dedicate more time to customers and partners.
As a Senior Manager, Sales Strategy & Operations, you will lead complex programs and workstreams across our global sales organization. You will partner with go-to-market teams, sales leadership, business intelligence teams, and other stakeholders to transform insights into action, leverage AI and agent-based capabilities to improve business processes, and execute strategic priorities that support revenue growth and customer engagement.
In this role, you will connect business priorities to execution, identify opportunities to improve sales performance, and develop scalable approaches that improve operational effectiveness across global, regional, and field organizations.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Drive business performance: Lead planning, performance, and business review programs across executive, regional, and field forums, translating priorities into clear decisions, accountable owners, milestones, and actions.
Turn insights into action: Partner with analytics and business intelligence teams to identify revenue opportunities, assess performance gaps, and combine customer, market, pipeline, and sales data into actionable business recommendations.
Apply AI to business operations: Pilot and scale AI-enabled workflows that prioritize opportunities, identify risks and growth signals, synthesize insights, and streamline business reviews and action tracking.
Execute strategic priorities: Translate go-to-market and sales strategies into practical programs, measurable success criteria, and adoption plans that support business objectives.
Build organizational alignment: Establish shared objectives and influence stakeholders across global, regional, and field organizations while balancing global priorities with regional and local business needs.
Improve operational effectiveness: Identify opportunities to simplify processes, reduce operational barriers, and develop repeatable approaches that improve productivity and enable field teams to spend more time with customers and partners.
Deliver sustainable change: Develop repeatable processes, decision-ready insights, and clear communications while driving adoption and continuous improvement using approved AI capabilities, appropriate data controls, and human accountability.
Embody our culture and values
Qualifications
Required Qualifications:
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
- Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
- Experience leading complex business programs across sales strategy, sales operations, go-to-market, business operations, program management, consulting, or related disciplines
- Experience translating business objectives into executable plans and delivering measurable results across multiple stakeholder groups
- Experience applying analytical and problem-solving skills using business intelligence, performance metrics, customer data, or sales data to support business decisions
- Experience improving processes, reducing operational barriers, and supporting the adoption of new ways of working
- Experience developing concise business recommendations for leadership and practical guidance for execution teams
- Experience managing competing priorities and influencing stakeholders across organizational boundaries, regions, or time zones
- Experience supporting sales or go-to-market business rhythms, including strategic planning, business reviews, and performance management
- Experience applying AI or automation to business workflows to improve productivity, insight quality, or business outcomes
- Understanding of sales motions, opportunity management, and the relationship between field capacity, customer engagement, and revenue growth
- Experience partnering with senior leaders, analytics teams, and geographically distributed field organizations
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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