Senior Manager, Ecommerce Experience

We’re Looking For A(n): Senior Manager, Ecommerce Experience

Location: Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)

What You’ll Be Doing: The Senior Manager, Ecommerce Experience owns the performance and health of Golden Pet’s direct-to-consumer brand sites by defining how customers discover, understand, and subscribe to our products across all pet brands.

This role serves as the primary business owner of the site experience, accountable for conversion, engagement, subscription opt-in, site reliability, and alignment to business priorities. The Senior Manager, Ecommerce Experience translates CX strategy, customer insights, and business objectives into a clear, prioritized ecommerce roadmap, partnering closely with Brand, Product, Engineering, and Analytics to ensure the brand site operates as a scalable, customer-centric growth channel.

• Own end-to-end performance of Golden Pet brand sites, accountable for conversion rate, engagement, subscription opt-in, and site health across all pet brands
• Serve as the day-to-day business owner of the brand site experience (homepage, PDPs, navigation, collections, and CMS-driven experiences)
• Define and govern the brand site testing and optimization roadmap, including prioritization, hypothesis development, execution oversight, and rollout of winning tests, in partnership with Brand and aligned to business priorities
• Establish and maintain consistent experimentation, QA, and release standards to ensure reliable, high-quality site execution
• Translate CX insights (support contacts, CSAT, reviews, behavioral data) into actionable site improvements and testing opportunities
• Partner cross-functionally with Brand, Creative, Retention, Product, Engineering, and Analytics to deliver customer-centric site experience balanced against revenue goals
• Lead and develop the brand site team (operations, optimization, technical design), setting clear priorities, expectations, and performance standards
• Balance cross-brand priorities while maintaining scalable processes and consistent execution standards across the Pet Org

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• DTC ecommerce and conversion optimization expertise
• Experimentation and testing methodology
• Strong operational rigor and execution discipline
• CMS and site governance experience
• Data-driven prioritization and performance management
• Required Education: Bachelor’s degree or equivalent experience
• Preferred Education: Bachelor’s in Marketing, Merchandising, or related

• Required Experience: 

  • 5-7+ years in ecommerce, digital product, or site optimization roles
  • Demonstrated ownership of site performance and experimentation programs

• Preferred Experience: 

  • DTC and/or subscription ecommerce
  • Multi-brand or scaled ecommerce environments

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Annual bonus
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.
• Potential for quarterly KPI bonuses.

The base salary range is $105,000-$131,000, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. 

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.