Jobs at Golden Pet Brands

The Chief People Officer will lead the people strategy, focusing on organizational effectiveness, talent management, culture, and compliance in alignment with business goals.

As Manager of CX Growth Programs, you'll drive subscriber retention and engagement for Golden Pet brands by executing and optimizing growth programs, coordinating with teams, and measuring performance.

The Manager of Workforce Management leads the team in planning, forecasting, and scheduling to optimize workforce performance and support service goals. Responsibilities include managing staffing levels, identifying process improvements, delivering reports, and collaborating with various teams for resource planning.

The Senior Manager of eCommerce Payments & Fraud leads payment strategy, fraud prevention, chargeback management, and vendor negotiations to optimize transaction efficiency across digital platforms.

The Manager of Training & Agent Development oversees the design and delivery of training programs, ensuring agents are equipped with technical skills, brand knowledge, and sales techniques to enhance customer experience and loyalty.

The Creative Video Strategist will develop and direct high-performing video ads, leveraging data-driven strategies and collaborating with production teams to enhance customer acquisition for petcare products.

The Senior Brand Manager drives growth and strategy for brands, overseeing P&L, leading initiatives, managing talent, and optimizing customer engagement.

The Senior Manager of IT Operations & Applications Support leads a team focused on IT support, application management, and cybersecurity practices, ensuring operational success in a hybrid work environment.

The Director of Customer Service leads a distributed team, ensuring omni-channel support while driving performance through data insights and automation tools, enhancing customer satisfaction and operational efficiency.

The Paid Social Video Producer will create high-converting video ads by writing, directing, and collaborating with teams, while using data to optimize performance.

The Lead Software Engineer in Test will own test automation strategy, design automation frameworks, integrate testing into CI/CD, and mentor QA engineers to enhance quality across engineering processes.

As an Associate Copywriter, you will create engaging copy for marketing materials, emails, and edits, focusing on driving revenues and engaging consumers in the pet industry.

As a Customer Care Representative, you will handle customer inquiries, resolve complaints, manage orders, and enhance customer satisfaction using multiple systems and thorough documentation.