Senior Manager- Business Analysis

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Senior Manager, Business Analysis

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to: Director, Informatics

Purpose

The Sr. Manager, Business Analysis leads the Business Analysis track within the Informatics function, building and operating the enterprise Business Analyst practice that translates business and operational needs into structured, complete, and testable requirements for IT delivery. This role unifies Business Analysts joining from multiple organizational homes under shared methodology, standards, and leadership, and is responsible for making requirements quality a consistent, measurable discipline across all IT delivery workstreams. The Sr. Manager, Business Analysis works in close partnership with the Sr. Manager, Product and the Sr. Manager, Clinical Informatics to ensure requirements are well-formed before work enters delivery, and with the Director, Informatics to align business analysis capacity with portfolio priorities.

Responsibilities

• Establishes and enforces business analysis methodology standards: requirements elicitation, documentation templates, process modeling, user story quality, and requirements traceability across all IT delivery workstreams.
• Unifies Business Analysts joining from previously separate organizations into a single practice with shared standards, tooling, working norms, and quality benchmarks.
• Builds and matures the Business Analyst practice: hiring profiles, career frameworks, onboarding, individual development plans, and performance management as the practice scales.
• Partners closely with the Sr. Manager, Product to create a seamless requirements-to-delivery handoff: Business Analysts elicit and structure requirements; Product Owners translate them into well-formed, prioritized delivery artifacts.
• Partners with the Sr. Manager, Clinical Informatics to ensure clinical and operational domain knowledge is accurately captured in requirements for clinical system workstreams.
• Supports the joint Acceptance-Criteria-to-Test-Case handoff standard with the Quality Assurance function; ensures requirements are documented with the precision QA needs to execute against directly.
• Manages Business Analyst assignments across delivery workstreams, including Software Development, Data & Analytics, and IT Infrastructure, balancing analyst capacity against portfolio priorities in collaboration with the Director, Informatics.
• Establishes quality benchmarks and review cadences for requirements artifacts; serves as the escalation point for requirements ambiguity, completeness disputes, and analysis quality issues within the delivery pipeline.
• Participates in intake, prioritization, and delivery ceremonies across IT workstreams to ensure business analysis is embedded in how IT delivers.
• Develops and coaches Business Analysts on elicitation techniques, documentation precision, stakeholder management, and writing requirements that are directly consumable by Product, engineering, and QA.

Required Qualifications

• 7+ years of progressive business analysis experience, including at least 3 years in a people management or team lead capacity.
• Demonstrated experience establishing or maturing a Business Analyst practice, including developing methodology standards, documentation templates, quality benchmarks, and career frameworks.
• Deep familiarity with requirements methodology: elicitation techniques, user stories, acceptance criteria standards, process modeling, and definition of done frameworks.
• Proven ability to unify and lead teams assembled from previously separate organizations, each with their own working norms, tooling, and reporting history.
• Demonstrated experience partnering with Product, QA, and engineering functions to produce requirements that are both business-meaningful and technically executable.
• Strong communication and facilitation skills; comfortable engaging both technical delivery teams and non-technical business stakeholders.

Preferred Qualifications

• Healthcare, specialty pharmacy, or regulated industry experience, with exposure to clinical or operational data environments.
• IIBA certification (CBAP, CCBA) or equivalent business analysis certification.
• Familiarity with ASTQB/ISTQB concepts sufficient to review acceptance criteria that are directly executable as QA test cases.
• Experience supporting data and analytics workstreams: data requirements, source-to-target mapping, or data product specifications.
• Experience with requirements and delivery tooling (Azure DevOps, Jira, Smartsheet, or equivalent).
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.

Work Environment

This job works in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.