Senior DevOps Engineer

What you can expect

We are hiring a Senior DevOps Engineer to drive the reliability, scalability, and operational health of our realtime communications platform. You will be responsible for the day-to-day excellence of services supporting audio/video conferencing, recording, and live-streaming. This role requires a hands-on expert who can bridge the gap between complex infrastructure engineering and seamless product delivery within a global team environment.

About the Team

This team manages essential meeting service operations at Zoom. We handle global, large-scale distributed systems and advance communication technology to connect individuals across physical distances.

Responsibilities

• Ensuring reliability and operations by owning the SLO/SLI framework for specific real-time services while tracking latency, availability, jitter, and packet loss metrics.

• Acting as an on-call responder during critical outages, guiding technical resolution, and participating in a global follow-the-sun rotation.

• Facilitating blameless postmortems and implementing technical action items to prevent recurring issues.

• Promoting preventive engineering by integrating automated guardrails into the development lifecycle to uphold architectural best practices before production deployment.

• Supervising the release management process for real-time services, executing high-frequency deployments with minimal risk through versioning and complex rollout orchestration across environments. Developing scalable infrastructure using Terraform and adhering to GitOps principles to ensure consistent configurations.

• Optimizing CI/CD pipelines with tools like GitHub Actions and Jenkins, employing canary releases and blue/green strategies for safe deployments.

• Collaborating with software engineering teams to provide operational insights during the design phase, advocating for reliability-focused practices.

• Working alongside global engineering hubs to offer technical context and maintain comprehensive documentation, including runbooks and KBAs.

What we’re looking for

• Possess 6+ years of experience in DevOps, SRE, or infrastructure engineering, demonstrating success in supporting large-scale, latency-sensitive production systems.

• Gain expertise in supporting media-focused platforms such as video conferencing, streaming, gaming, or high-frequency trading environments.

• Display knowledge of real-time protocols, including WebRTC, RTP/RTCP, and SFU/MCU topologies, with practical application in production settings.

• Develop advanced skills in cloud platforms like AWS, GCP, or Azure, and manage Kubernetes environments using tools like Helm and ArgoCD.

• Use deployment orchestration tools and progressive delivery methods, including Canary, Blue/Green deployments, and Feature Flags, to enhance release processes.

• Understand networking principles, including DNS, Load Balancing, and CDN architecture, to ensure system reliability and performance.

• Write automation scripts using Python, Go, or Bash to create tools and improve incident response efficiency.

• Occasional weekend work may be required

• Ability to work across the globe or multiple time zones

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.