The Senior Product Manager for CX Analytics will lead product strategy and execution for analytics solutions that optimize customer performance, collaborating with cross-functional teams to enhance reporting and analytics capabilities in the Contact Center product suite.

The Readiness Manager role focuses on supporting collaboration at Zoom by ensuring optimal preparedness and effectiveness in operations, fostering a culture of growth and problem-solving.

The Partner Solutions Engineer will support channel partners by providing technical guidance on AI customer engagement solutions, focusing on CX and contact centers. They will conduct technical onboarding, build relationships, and execute growth plans to enhance partner capabilities.

The Technical Account Manager will build relationships with customers, manage technical features, and provide product recommendations to ensure success with Zoom products.

The Senior Designer will lead design projects at Zoom, focusing on creating accessible web experiences, mentoring other designers, and ensuring brand alignment.

As a Technical Support Engineer, you'll provide advanced support for Zoom products, manage support cases, and maintain proficiency in video conferencing technologies.

The Technical Account Manager will build relationships with customers, act as a technical consultant, manage feature requests, and ensure customer satisfaction using Zoom products.

The CX AI Sales Specialist will drive AI-driven customer experiences by leading discovery sessions, designing solutions, collaborating with sales teams, and ensuring successful handoffs to implementation teams.

Lead global systems integrator (GSI) partnerships, build senior relationships with firms like Accenture and Deloitte, design joint go-to-market and co-sell programs, create solution playbooks, and report partnership performance to drive revenue and enterprise adoption.

Own the vision and roadmap for Zoom Whiteboard, build AI-driven whiteboard experiences, lead cross-functional teams, drive adoption via product-led growth and integrations, and use customer and usage data to prioritize, launch, and scale features.

The Value Realization Advisor - AI will connect CX strategy and technology to deliver business outcomes, advising on AI-enabled transformations and supporting pre-sales engagements while facilitating executive workshops and strategic planning.

The CX Value Realization Advisor partners with teams to connect CX strategy and technology to business outcomes, supporting pre-sales and facilitating workshops to drive customer engagement and value realization.

The role involves engaging customers, upselling Zoom solutions, managing proposals, and delivering demos while focusing on account expansion.

The Business Development Representative will research and prospect companies, conduct outbound sales activities, engage with executives, and meet sales quotas.

Design, deploy, and scale AI-driven CX solutions (agentic AI, virtual assistants) to improve automation and personalization. Collaborate with Product, Sales, Architects, and CSEs to run workshops, POCs, pilots, demos, and technical blueprints that drive adoption and measurable business value.

The role involves generating qualified opportunities for sales teams, engaging enterprise accounts, executing outbound activities, and collaborating with cross-functional teams. Candidates should possess experience in contact center solutions and strong sales skills.

The Product Adoption Expert drives product adoption and maximizes business value using Zoom's products by collaborating with teams, delivering education, and developing resources for customer engagement.