Jobs at Zoom

Maintain, scale, and improve SaaS production platforms with a focus on automation, observability, disaster recovery, and 99.999% availability. Lead incident response, perform root cause analysis, optimize performance, and collaborate with engineering teams to implement durable operational improvements.

Own the revenue operations infrastructure supporting Zoom’s go-to-market organization. Responsibilities include managing Salesforce and the broader GTM technology stack, maintaining data models, running pipeline and forecast cadences, producing executive reporting, designing lead routing and territory rules, enabling signal-driven expansion programs, managing RevOps requests, and driving cross-functional initiatives and AI workflow adoption.

Lead global integrated marketing strategy and campaign systems across awareness to expansion. Orchestrate multi-channel, AI-informed programs, align cross-functional stakeholders, scale regional execution, and measure pipeline and revenue impact through robust attribution and experimentation frameworks.

Develop positioning and messaging for the Zoom AI Productivity Suite, translating product capabilities into user-focused value. Create and publish demos, tutorials, social content, emails, and web copy end to end. Build a content and distribution engine across major social platforms, use AI tools for content production, engage third-party communities, measure growth and adoption, and collaborate with product and marketing teams.

Own Sales FP&A for bookings, ARR, and retention across Zoom’s SaaS portfolio. Lead planning and forecasting cycles, build KPI dashboards, analyze sales performance and funnel health, guide GTM investment decisions, and present insights to sales leaders, executives, and board-level audiences. Partner cross-functionally with Sales, Product, Marketing, Customer Success, and Finance to improve forecasting accuracy and scale FP&A processes, tools, and systems.

Leads Zoom’s technical SEO and AEO roadmap across CMS platforms, web applications, APIs, and frontend frameworks. Owns crawlability, indexability, rendering, structured data, performance, sitemaps, redirects, and internal linking. Builds reusable SEO services, automation, monitoring, dashboards, and CI/CD quality gates. Establishes technical standards and partners with SEO, Engineering, Product, Marketing, and Content teams to improve organic visibility, acquisition, pipeline, and revenue across search engines and AI discovery platforms.

Lead the vision and roadmap for AI-agent orchestration across revenue workflows. Partner with Engineering, AI/ML, Design, customers, and go-to-market teams to build reliable, intuitive, human-controllable products. Own the product lifecycle from customer insight and prototyping through launch, adoption, packaging, and commercialization. Shape how agents, context, data, tools, and workflows combine to deliver differentiated enterprise revenue solutions.

Manage end-to-end global VAT and indirect tax compliance across multiple jurisdictions, support month-end/quarter-end indirect tax accounting, assist with e-invoicing and digital tax reporting, collaborate on tax technology automation and AI-driven improvements, respond to audits, and provide tax advisory to internal and customer-facing teams.

Generate outbound pipeline through high-volume prospecting via email, phone, and LinkedIn. Research accounts, develop tailored messaging, test outreach strategies, analyze performance metrics, manage leads, and coordinate qualified handoffs with Commercial Account Executives. Maintain accurate CRM and sales engagement records while continuously improving conversion rates and owning results in a dynamic environment.

Drive enterprise sales for employee engagement solutions, manage a full sales cycle, engage with HR leaders, and achieve revenue targets.

Act as a product expert and technical advisor through the sales cycle, translating customer needs into solution designs, leading tailored demos and pilots, designing data and integration approaches, and collaborating with Sales, Product, and Customer Success to ensure alignment and drive adoption.

Sell Zoom's Workplace Platform to midmarket customers by prospecting, managing inbound leads, upselling existing accounts, delivering demos and proposals, conducting QBRs, engaging C-level executives, qualifying needs, and coordinating technical resources to close deals.