Senior Associate - Product Strategy, Governance & Controls, Cross-Border Payments & Wires

Help shape the future of cross-border payments and wires by strengthening controls while supporting modernization. In this role, you’ll sit at the intersection of product, operations, technology, and risk to solve complex problems that impact customers. You’ll turn ambiguous issues into clear workstreams, data-driven insights, and sustainable fixes. You’ll partner across teams to improve resilience, transparency, and execution. If you enjoy ownership, structured problem-solving, and measurable outcomes, this role offers broad visibility and impact.
As a Senior Associate, Product Strategy, Governance and Controls in the Cross-border Payments and Wires team, you will strengthen the control environment while helping deliver modernization priorities safely and sustainably. You will lead structured analysis across product, operations, technology, and risk partners, translating issues into actions, documentation, and measurable improvements for customers and the business.

Job responsibilities

• Own and evolve the governance and controls framework for cross-border payments and wires, including control design, documentation, evidencing, and ongoing monitoring routines
• Identify, assess, and escalate product, operational, and technology risks; conduct root-cause analysis; and drive remediation from issue definition through sustainable resolution
• Partner with legal, risk, compliance, and controls stakeholders and cross-functional teams to clarify ownership and ensure consistent execution against standards and control expectations
• Decompose complex initiatives and recurring issues into structured analyses, hypotheses, and action plans
• Manage complex correction cases and high-impact exceptions end-to-end with a customer-first mindset, ensuring timely resolution and clear documentation
• Collaborate with analytics partners to reduce manual reporting and improve recurring insights, timeliness, and transparency
• Define and track key performance indicators and key risk indicators; identify drivers of trends; quantify customer impact; and communicate recommendations to senior stakeholders
• Support modernization initiatives through impact assessments, requirements gathering, operating model considerations, and change management support
• Drive process and tooling improvements that reduce operational risk and improve customer outcomes (for example, reducing exceptions and improving investigation turnaround times)

Required qualifications, capabilities and skills

• 3+ years of relevant experience in payments, product strategy, operations, controls or risk management, transformation, or a closely related role within financial services
• Experience identifying, assessing, and escalating risk and control issues with disciplined follow-through on remediation actions
• Ability to translate operational and product signals into root causes, action plans, and measurable outcomes using data-informed analysis
• Experience managing complex, high-judgment cases (including correction scenarios) with a customer-first mindset and clear documentation practices
• Ability to communicate clearly in writing and verbally, including producing concise, decision-ready updates for stakeholders
• Ability to collaborate across product, operations, technology, and risk/control partners, including operating effectively in ambiguity
• Ability to prioritize competing timelines and maintain attention to detail under pressure

Preferred qualifications, capabilities and skills

• Experience supporting cross-border payments and wires, including exception management and operational risk reduction
• Experience partnering with analytics teams to automate reporting and build recurring insights (for example, dashboards and KPI/KRI tracking)
• Experience supporting operating model changes, control enhancements, or change management for modernization initiatives
• Experience writing clear control documentation and maintaining audit-ready evidence for monitoring routines

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans