Senior Analyst, Technical

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Senior Technical Analyst is responsible for building, maintaining, and enhancing scalable, cloud-based platform software solutions that drive real business value. This position supports Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. This is a hands-on role for someone who enjoys solving complex problems, delivering high-quality code, and working collaboratively across teams.

Responsibilities:

Technical Design & Development

• Build and configure robust, scalable software solutions to meet business requirements.
• Maintain high-performance solutions that integrate with modern cloud platforms.
• Apply sound software engineering principles and design patterns to create maintainable codebases.
• Build intuitive, browser-based user interfaces and backend services.

Quality Assurance & Support

• Participate in code reviews to ensure adherence to quality standards.
• Write and maintain technical documentation and detailed implementation estimates.
• Troubleshoot and resolve issues in development, staging, and production environments.
• Support releases across multiple environments using established deployment practices.

Process & Continuous Improvement

• Follow established software configuration methodologies and coding standards.
• Contribute to the evolution of engineering processes and tools.
• Regularly assess and improve existing code and systems for performance, scalability, and maintainability.
• Support Continuous Integration/Continuous Delivery efforts and advocate for automation where possible.

Collaboration & Communication

• Collaborate with Business Analysts, Project Managers, QA, and others to deliver features and fixes.
• Analyze and clarify functional and technical requirements.
• Communicate project updates, blockers, and solutions effectively to stakeholders.

Education and Work Experience:

• Bachelor's Degree in Computer Science or a related field. In lieu of degree, equivalent industry experience may be considered. (Required)
• Software Development - 3+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment. (Required)
• Product Management - 3+ years of relevant Product Management experience in an Agile software product development environment. (Required)

Knowledge, Skills and Abilities:

• Agile Methodologies - Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)
• Technical Writing - Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management - Experience with Agile backlog/project management tools. (Required)
• Collaboration - Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Strong Problem Solving and Analytical Skills - Experience in delivering large and complex business/technology initiatives. (Required)
• Communication - Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. (Required)
• Object-oriented Languages - Proficiency in Java and JavaScript (or similar object-oriented and frontend languages). (Required)
• Databases - Experience with NoSQL databases (e.g., DynamoDB, MongoDB, Aurora). (Required)
• Cloud Technology - Solid understanding of cloud computing fundamentals (preferably AWS). (Preferred)
• APIs - Experience implementing RESTful APIs and browser-based applications. (Preferred)
• Scripting - Scripting experience in Python, Shell, or Perl. (Preferred)
• Automated Testing - Familiarity with automated testing frameworks and QA integration. (Preferred)

Licenses and Certifications:

• Certified Business Analysis Professional (CBAP), Scrum Master, SAFe, or Lean Six Sigma -(Preferred)

#LI-Corporate

#LI-Hybrid

• At least 18 years of age
• Legally authorized to work in the United States

Total Target Cash Earnings Opportunity: $93,035 - $167,900

National Base Pay Range: $80,900 - $146,000

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ377029¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.