Senior Analyst - eCommerce

Qualifications

• 5+ years of related business analysis experience.
• Genuine curiosity about how a technology solution provider and a partner reseller business actually operate, since you’ll need to build working expertise in both to write requirements that hold up in the real world.
• Experience with query languages and data analysis; familiarity with SQL, MongoDB querying, Amplitude, Splunk, and/or Figma is helpful.
• Systems analysis: ability to analyze and understand complex IT systems, applications, and processes across two organizations’ tech stacks.
• Requirements gathering: skill in gathering and documenting business requirements and translating them into technical specifications engineering can build from.
• Strong analytical and problem-solving skills, with a track record of proposing effective, workable solutions.
• Process improvement: ability to identify areas for improvement and propose enhancements or optimizations.
• Excellent written and verbal communication skills for both technical and non-technical audiences.
• Experience supporting large IT initiatives, including planning, execution, and monitoring.
• Highly organized self-starter with strong work ethic and the ability to manage multiple initiatives at once.
• Adaptability — comfortable with changing technologies, requirements, and business environments as WWT and Softchoice continue to align their platforms.
• Comfortable working with AI tools day to day — using them to speed up requirements drafting, test case generation, data analysis, and research, while still applying your own judgment to the output.

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $90,800 to $136,200 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. 

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email [email protected].

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!
 
What is the Internal WWT IT Team, and why join?   

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.   

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team. 

WWT and Softchoice are unifying the customer experience across both organizations, and the eCommerce Lighthouse project is where that work starts: one coherent way for customers to browse, quote, buy, and manage their technology. The model built here will extend to every type of customer interaction that follows.

This is a hands-on delivery role. You’ll work day-to-day with product management and engineering to define requirements, shape the solution as it’s built, and test that what ships actually works for customers. You will build knowledge of both WWT and Softchoice systems and processes, working closely with both teams so the requirements reflect how each business actually operates and the solution holds up against real customer scenarios on both sides.

Key Responsibilities

• Partner with product management to translate product direction into clear, buildable requirements — epics, user stories, and acceptance criteria that engineering can act on without guesswork.
• Elicit requirements from business stakeholders across both WWT and Softchoice and reconcile them into a single set of decisions — escalating conflicts with a recommendation, not just a question.
• Document business rules, process flows, and data requirements for quoting, ordering, pricing, catalog, entitlements, and renewals at the level of detail the build requires.
• Represent the business in scope and prioritization discussions — what’s a hard constraint, what’s a preference, and what breaks if we get it wrong.
• Analyze and document business needs and proposed solutions by working closely with a product owner, architect, and stakeholders from both organizations.

Solution Delivery

• Work alongside the development team throughout the sprint: writing and refining stories, answering questions in real time, reviewing work in progress, and adjusting requirements as the solution takes shape.
• Lead efforts from kickoff to delivery — coordinating timelines, resources, and stakeholder communication to ensure successful, on-schedule delivery.
• Participate in design and technical discussions, evaluating proposed approaches against business needs and customer impact.
• Maintain the backlog with product management — grooming, sequencing, and keeping requirements current as decisions change.

Testing & Validation

• Write and execute test cases and scenarios derived from the requirements you defined, including edge cases drawn from real business situations.
• Write, maintain, and conduct comprehensive functional and regression test plans; support the identification and resolution of issues or defects found during testing.
• Lead UAT: recruit and coordinate business testers, manage the test cycle, triage defects, and drive them to resolution with the development team.
• Validate releases before and after launch, confirming the solution works end-to-end for actual customer workflows — not just against the spec.

Ongoing Support & Team Contribution

• Offer ongoing support and consultation on functional and technical issues, and monitor support trends so recurring problems can be addressed proactively.
• Provide guidance and support to other analysts, helping them develop their skills and navigate technical challenges; share knowledge and best practices to improve overall team competency.
• Assist in creating analytics dashboards that help the product organization make informed decisions.
• Continuously build your understanding of both WWT’s and Softchoice’s business and technical processes to effectively support the evolution of the platform.

Beyond eCommerce

• Map the broader customer journey and build the requirements foundation for extending unification into service, support, renewals, and account management.