Salesforce Platform Manager

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.   

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/    

What you'll do here:

As a Salesforce Product Manager, you will drive the strategic vision, prioritization and roadmap of Salesforce solutions that support ed2go and Ready to Hire’s business goals. You will work closely with cross-functional teams, including engineering, sales, marketing, operations, and customer support, to ensure our Salesforce platform is optimized to meet business needs. Your role will involve translating business requirements into functional solutions, prioritizing enhancements, and ensuring seamless integrations.   

Key Responsibilities:   

• Define the product roadmap for Salesforce, aligning with business objectives and customer needs.

• Partner with business teams to gather and document requirements, ensuring alignment with overall company goals and platform capabilities.

• Collaborate with engineering and Salesforce administrators to design, configure, and deploy scalable Salesforce solutions.

• Own and drive the backlog, ensuring effective prioritization of enhancements, integrations, new features and maintenance.

• Find opportunities for automation and process improvements to enhance user experience and operational efficiency.

• Dig in and help Salesforce administrators with administrative tasks, including user management, permission settings, workflow automation, and system updates

• Develop and maintain reports, dashboards, and analytics to support business operations and decision-making.

• Lead user training and change management efforts to drive adoption of Salesforce capabilities.

• Monitor system performance, usage, and feedback to iterate on solutions and ensure long-term platform success.

• Stay up to date with Salesforce releases, new features, and industry trends to drive innovation within the platform.   

Skills you will need here:   

• 5+ years of experience in product management, with a focus on Salesforce solutions.

• Deep understanding of Salesforce architecture, products (Sales Cloud, Service Cloud, Marketing Cloud, etc.), and ecosystem.

• Proven ability to translate business needs into technical solutions within Salesforce.

• Experience with Agile development methodologies and backlog management.

• Strong analytical and problem-solving skills, with the ability to prioritize and make data-driven decisions.

• Excellent communication and customer management skills.

• Ability to lead multiple projects and initiatives in a fast-paced environment.

• Experience with Salesforce configuration, workflows, reporting, and integrations with other business systems.

• Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.

• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, or Sales Cloud Consultant) are a strong advantage.   

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!  

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.   

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.   

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.     

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.