Solutions Engineer - Enterprise/Strategic at GoGuardian (El Segundo, CA or Remote)
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At GoGuardian, we’re helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we’re committed to building a culture of inclusivity, curiosity, and courage. GoGuardian’s growth is fast and ever-evolving, and our teams are growing along with it — always ready to experiment and learn.
While this job posting uses "El Segundo, CA" as the location, please note this role is currently being recruited for remote work or reporting to headquarters if within commuting distance.
As an Enterprise/Strategic Solutions Engineer, you will partner with GoGuardian Sales and Customer Success teams to develop value propositions for our GoGuardian Suite, design implementation plans, and troubleshoot network-related deployment behaviors within GoGuardian’s most technically complex mid-market prospects.
You will be responsible for ensuring successful technical outcomes for clients pre-sale, working in close partnership with the Implementation, Product Management, Engineering, Enablement, and Post-Sales Support and Customer Success teams. For this role, you will bring a strong IT, systems administrator, or network administrator background as well as the ability to build relationships quickly with clients within the K-12 part of education.
What You'll Do
- Perform technical discovery alongside Account Executives and Customer Success Manager to design GoGuardian implementation plans tailored to high-profile customers
- Build relationships and buy-in effectively with large groups of stakeholders at multiple levels in the K-12 school districts: Systems and Network Administrators, Director and Managers of Technology, Directors of Curriculum & Instruction, and CTOs and CIOs
- Gather technical requirements proactively early in the sales process for GoGuardian’s largest and most complex deals
- Work alongside Sales and Strategic Implementation Manager to effectively communicate and escalate development gaps to Technical Project Management team
- Create, refine and deliver elegant and customized technical presentations
- Present technical solutions with strong positivity, accuracy, and transparency
- Assist RFP Writing team in drafting and providing key information on RFPs
- Help own and build client-facing collateral such as project templates, deployment method tables, and technical support documentation
- Meet competitive service levels for email responses from enterprise stakeholders
- Utilize IT background or strong working knowledge of networking, on-prem Active Directory, and Microsoft Endpoint Manager to partner with Tier 2 Support Escalations team in the event of network-specific troubleshooting issues
- Show strong project management in prioritization of most high-stake and at-risk accounts
- Partner with Implementation and Enablement teams to ensure pre-sales customer requirements are enforced
Who You Are
- 3+ years background in technical sales or SaaS strategic solutions engineering or pre-sales technical services
- or 3+ yearsBackground in IT and/or network administration
- Excellent communicator, both verbally and in detailed documentation
- Foundation in Education Technology including a deep understanding of filtering solutions a plus, but not a must-have
- Humble team player with a proactive mindset and ability to produce positive outcomes in a dynamic environment
What We Offer
- A varied and challenging role in a multinational and highly innovative company
- A robust benefits package including health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more
- Development and further training opportunities for shaping and realizing your career goals
- Exceptional colleagues with a passion for EdTech
GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
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