Solution Architect
LOCATION: Remote
TITLE: Solution Architect
REPORTS TO: CMIO
At TigerConnect, we’re on a mission to improve communication, workflow and the way patient care is delivered in hospitals, care providers and the healthcare industry overall. This is without a doubt a tall task, but one that we believe is possible with the right group of dedicated, thoughtful innovators. Today some of the largest health systems and care providers rely on TigerConnect to collaborate and interact with patients, and can sleep well at night knowing their messages are safe and secure. We’re a fun, innovative and hungry group of people who are passionate about transforming the way care is delivered.
TigerConnect is seeking an experienced Solution Architect, with strength in technical solution design, to manage all technical activities related to enterprise sales within the US, with new and existing clients. An ideal candidate will have extensive experience working directly with US healthcare customers from a solution architecture, sales engineering, or technical product management capacity. This is an influential and strategic role and an opportunity to work closely with enterprise sales directors, product, engineering and the executive team.
What You'll Own:
- Identifying, scoping, documenting, and promoting technical integrations that support revenue growth initiatives and increase the clinical and operational value that TigerConnect provides to its customers.
- Deliver high quality, impactful sales presentations and product demonstrations to new and existing clients that articulate the business and clinical value of the solution
- Identify and promote technical solutions and integrations that increase product value and generate revenue opportunities
- Provide technical sales support for clinical workflow and use case optimization proposals and early stage implementations
- Communicate technical concepts to non-technical audiences eloquently and in context of their clinical environment
- Create succinct, customized technical documentation to expedite integration pilots and projects with customers, prospects, and partners
- Work with sales, account, and clinical teams to create value-based strategies for each customer
- Develop and collaborate on technically related sales and marketing messaging
- Conduct in-depth evaluations to verify solution meets prospect’s workflow and clinical collaboration requirements
- Make recommendations based on assessment of clinical workflow and available integrations
- Document all technical integrations, including detailed information for any integration with a net new vendor or system
- Ensure smooth transition from sales to implementation
- Perform product configurations as related to evaluations
- Perform production training as related to evaluations
- Make solution recommendations that reflect the prospect’s environment and requirements
What you’ll need
- Strong understanding of hospital workflow and optimization best practices
- Technical sales experience in the US healthcare vertical
- EHR/EMR experience strongly preferred
- Cloud / SaaS experience required
- Bachelor's degree, focus on technical, engineering, software, networking, programming, etc
- Experience supporting channel partners
- Experience demonstrating enterprise software solutions to clinical or technical audiences
- Experience working with companies to define workflow requirements and mapping requirements to software solutions
- Familiarity with industry standard protocols such as SMTP, WCTP, and RESTful APIs
- Strong understanding of hospital workflow and optimization best practices
- Familiarity with security frameworks such as SOC, NIST, HIPAA, HITRUST
- Knowledge of common clinical systems such as nurse call, EHRs, HIEs, patient alarms, interface engines, middleware is preferred
- Interest in new healthcare technologies like FHIR and voice automation
- Experience working with software start-up companies
- Mobile and/or web development experience is desirable
- Mobile technology experience preferred
What You Bring to the Table:
- Excellent presentation and technical demonstration skills
- Hands-on approach and the ability to operate effectively in a fast-paced, rapidly changing environment
- A self-starter and proactive leader willing to display initiative with common sense
- Results-driven approach and commitment to outcomes rather than output
- Strong work-ethic and committed to quality
- Discipline, organization and a methodical in approach to tasks and activities
- Willingness to travel across the US as needed
- Energy and positivity that adds to the TigerConnect culture
Who We Are:
TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. We are recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019) and Built In LA’s 2021 Best Places to Work, Best Midsize Companies to Work, Best Paying Companies and Best Perks & Benefits.
Why We’re Different:
- We are the largest provider of clinical communication and collaboration solutions in the U.S.
- We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
- Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
- An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
- A fun environment that embraces a “work hard-play hard” culture
- We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
- This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
TigerConnect is an Equal Opportunity Employer.
*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.