Salesforce.com Administrator

| Greater LA Area
Are you looking for an opportunity to help lay the technical foundation of success for operations at ChowNow? If so, we have the perfect opportunity for you. 
About Us:
ChowNow is the ordering platform dedicated to helping local restaurants grow and compete in a sustainable way. At ChowNow, we’re driven by one purpose: to help local restaurants thrive. By helping diners discover their delicious creations and helping restaurants connect with customers new and old. 
ChowNow powers branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages, through ChowNow-created apps, and via ChowNow’s website— while also providing our restaurant partners key customer insights and marketing support. 
Using ChowNow’s branded apps and website allows diners to connect with the best independent restaurants in their communities to order takeout (and in some cases delivery) in a way that’s sustainable and fair to restaurants.
This position is located in the Playa Vista neighborhood and tech hub of Los Angeles — just a few minutes from both the beach and the freeways. We believe in equal opportunity for all, and you should, too. We’ve been named a Best Place to Work, have been certified as a Great Place to Work, and have a whole bunch of happy employees on Glassdoor!
Report to Director, Business Systems

As Salesforce.com Administrator, you will work from our Los Angeles Headquarters and will:

  • Own ongoing Salesforce.com support as primary function.
  • Deliver declarative features in Salesforce.com.
  • Lead platform administration projects - user, roles, profiles, hierarchy, etc.
  • Lead platform cleanup/maintenance projects (field audits, reporting cleanup).
  • Assist with project delivery - leveraged by Program Manager(s) with specific direction.
  • UAT setup & execution - generally keeping sandboxes in sync with production.
  • Assist with feature QA.

Within 1 Month, You'll...

  • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience).
  • Develop a clear understanding of existing processes governing this function.
  • Develop a clear understanding of existing systems architecture and data flow.
  • Develop a clear understanding of how to partner with others within ChowNow’s culture and who the key players are.

Within 2 Months, You'll...

  • Take ownership of Salesforce.com support with a 3 business day SLA.
  • Have a clear understanding of ChowNow’s existing Salesforce.com feature delivery process.

Within 3 Months, You'll...

  • Complete an assessment of current state of SFDC implementation from an administrative perspective.
  • Communication of a clear platform administration ‘North Star’ plan for consideration within roadmap planning.

Within 6 Months, You'll...

  • Set and achieve a support SLA of 2 business days.
  • Support execution against North Star vision in progress.
  • Have at least 10 declarative features successfully delivered.

Within A Year, You'll...

  • Set & achieve an SLA of 2 business days.
  • Execute against North Star vision in progress.
  • Become a regular contributor to feature QA in addition to growing feature delivery velocity.

You Should Apply If:

  • 2+ years of Salesforce.com administration experience.
  • Ability to use written and verbal communication skills to present complex information in a clear and concise manner, and to a variety of audiences.
  • Must be able to think creatively and manage changing priorities.
  • Must be a problem solver and remove blockers where possible.
  • Must have a bias for action, and have experience with execution in a fast-paced, dynamic environment.
  • You love being part of a team with clearly defined roles and interaction points.
  • You always strive to be a superstar in your role.

About Our Benefits:

  • Competitive salary
  • Ongoing training and growth opportunities
  • A "best place to work" winner multiple times where we focus on creating a great employee experience
  • Rock solid medical, dental, and vision plans
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 6 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 6 Weeks of Paid Pregnancy Leave
  • Employer-contributing student loan assistance program
  • Commuter benefits (including Uber Pool)
  • Employee Stock Incentive Plan
  • Quarterly Industry Speakers Series
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion)
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly
  • Enough freedom to spread your wings while still holding you accountable
  • Fully stocked kitchen and cold brew on tap
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • WebpackLibraries
    • JestLibraries
    • EnzymeLibraries
    • Ember.jsFrameworks
    • BottleFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • PrincipleDesign
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

The ChowNow HQ is in the heart of LA's tech scene. Playa Vista is near the beach, the freeways, the airport, & the tech industry action.

An Insider's view of ChowNow

What are some social events your company does?

Where do I begin?! There’s the ChowNow book club, running club, DineNow, our coffee-match program... Basically if there’s a will, there’s a way to integrate and meet just about anybody! DineNow is a favorite of mine where every month we mark our calendars and head out to a local LA restaurant for a delicious reminder of why our work is so valuable.

Andrew

Talent Sourcer

How has your career grown since starting at the company?

Starting as a graphic design intern and now working as a front-end developer I can definitely attest to ChowNow being an amazing place to grow your career. I've been here a little more than 5 years, and am still growing constantly both personally and professionally.

Kim

Front End Engineer

How do your team's ideas influence the company's direction?

As ChowNow’s Director of Client Operations, my teams are responsible for handling the implementation of our products and services into restaurants. Because we interact with restaurants every day, we are able to act as informants to ChowNow and help drive our product and services roadmap to solve the most pressing problems our client's encounter.

Stephanie

Director of Client Operations

How does your team reward individual success?

Individual success is more than metrics. It’s about being celebrated by your peers when you work hard to accomplish your goals. This takes different forms like winning Weekly Spotlight—or the Frog Trophy, which goes to the top performer because everyone deserves to be recognized for their accomplishments and celebrated amongst the company.

Angie

Lead Customer Support Representative

What are ChowNow Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
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