About Us:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As our Sales Development Operations Manager, you will be focused on optimizing our top of funnel sales teams through project management, workflow development, documentation, reporting, and developing go-to-market strategies for prospecting. This is a great opportunity to play a critical operational role in further building ChowNow’s Sales Development and Growth Teams. This person is highly organized, self-motivated and has excellent time management and internal customer service skills.

Reports to the Sr. Manager of Sales Development Operations; no direct reports.

As the Sales Development Operations Manager, you will:

• Collaborate with the Growth Operations Team to develop new processes and procedures that move the needle and help achieve our strategic goals
• Build and maintain a library of workflow documentation
• Identify opportunities to improve operational processes and communicate clear action steps to all stakeholders
• Ensure successful roll out & adoption of tech stack in collaboration with Marketing Automation
• Collaborate closely with Business Systems to optimize the rep workflow for leads and contacts through opportunity creation in our CRM
• For projects you lead, develop detailed project plans to track progress of key initiatives and ensure deliverables are delivered on time and within scope
• Help answer questions regarding processes and initiatives and facilitate cross-department communication
• Share best practices and tips and be a go to person for questions related to our tech stack
• Help track and facilitate the successful completion of open JIRA tickets with the SFDC team

Within 30 Days, You’ll:

• Shadow the Email Marketing, Content, and Marketing Automation teams and familiarize yourself with their workflows.
• Understand ChowNow’s Demand Generation tech stack that interacts with Salesforce.
• Get up to speed regarding all in-progress/future projects & initiatives and begin documenting project scopes
• Attend weekly working sessions with the SFDC team.
• Attend weekly syncs with SDR and Sales Leadership and begin documenting all action items and necessary Asana tickets for prioritization

Within 60 Days, You’ll:

• Collaborate with Growth Ops and SDR Leadership to launch 2 prospecting campaigns for SDRs.
• Develop process for responding to, assigning, and scoping projects related to inbound Asana tickets from SDR & Sales Leadership.
• Launch system for tracking and ensuring on-time completion of open JIRA tickets with the SFDC team as they relate to key projects and initiatives.

Within 90 Days You’ll:

• Own processes related to scoping, planning, tracking performance, documentation, and stakeholder communication for SDR Operations projects and initiatives for which you are involved
• Build and maintain library of workflow documentation for all major SDR workflows
• Evaluate existing resources and create new documentation for processes related to SDR tools and technology
• Make recommendations for improvements to existing processes that could positively impact key performance indicators such as dials per day, time to touch, and MQL conversion rate.

You Should Apply If:

• You have strong attention to detail, are organized and can manage multiple projects simultaneously.
• At least 1 year prior experience in an operations or project management role.
• You have experience making suggestions to improve processes and procedures that lead to improved team performance. You have a track record of seeing what works and scaling it. 
• You are highly analytical and have previous experience managing Salesforce workflows and reporting.
• You have experience managing sales efficiency tools.
• Basic Microsoft Excel (or equivalent) and data entry skills.
• You are a pro when it comes to rolling out change on a moment’s notice with proper documentation, foresight into needs across impacted teams, buy-in from leaders and reps, and a track record of successful adoption with the measurement to prove it. 
• You have a history of strategic prioritization and an ability to bubble urgent matters or put a pin in distractions. 
• You have an ability to work autonomously with minimal supervision and cannot stand gaps in process, even when you are the first notice.

About Our Benefits:

• Competitive compensation and commission plan
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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