Partner Success Manager at BlackLine

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The Partner Success Manager will deliver post-sales efforts to their assigned BPO and Channel Partners and their onboarded End Customers. This program strategy encompasses the activities, resources, and relationships necessary to optimize End Customer's adoption of subscribed licenses and products. In addition to preventing attrition and churn, they will continually enhance the End Customer's health and satisfaction. The Partner Success Manager will use their expertise in the BlackLine platform and products, as well as their domain expertise to provide best practice deliverables. They will also deliver these activities in tandem with the Partner in order to coach the Partner how to deliver these activities independently. 


Responsibilities

 

  • Implement the Partner Success program strategy associated with BlackLine onboarded End Customers for BPO and Channel Partners.
  • Advise, coach and share SME expertise regarding the features and usage of BlackLine's solutions to attain product and license expansion and adoption.
  • Educate and train BPO and Channel Partners regarding existing and new product features and functionality, and how they can contribute to their End Customers' business objectives.
  • Provide leadership to partners for large strategic BPO customers that drives measurable engagement and optimization.
  • Perform, in tandem with partners, demonstrations of success planning activities for onboarded End Customers to ensure BlackLines addresses and meets their corporate goals/objectives and challenges.
  • Lead Success Reviews, Executive Business Reviews, End Customer advocacy, coaching activities and other adoption deliverables via webcasts, teleconferences and/or onsite visits.
  • Address assigned End Customers activities' impact on BlackLine and provide best practices. Examples include organizational changes, global rollout, and ERP changes.
  • Work as a team with the Strategic Alliances Team and other departments on strategic account planning; focus on account expansion, reduction of license and product adoption whitespace, increased End Customer sentiment, and reduced churn risk.
  • Identify and report on "at-risk" End Customers, including impact on renewals, and guide Partners through a successful "Red → Green" process.
  • Create and lead trainings and workshops for Partners including train the trainer sessions.
  • Review, analyze and provide guidance and recommendations on governance activities for BPO and Channel Partner projects; this includes recurring review of projects, meeting with Partners to review health of each project, and communicate with the BlackLine Services Team.
  • Compile, review and provide enhancement feedback to Product Management team with the goal of improving functionality that helps to retain existing customers and attract new ones.
  • Act as SME at BlackLine or Partner events.

 

 

Required Qualifications

 

Years of Experience:

  • 8+ years of experience in accounting/audit and/or financial industry software solutions
  • 6+ years customer facing experience (internal or external)

Education

  • Bachelor's degree in Accounting, Economics or Business Administration
  • MBA, CPA, CIA or related professional accounting certification preferred

 

Technical/Specialized Knowledge, Skills, and Abilities:

  • 2+ years BlackLine experience including advanced products, with demonstrated knowledge
  • Strong interpersonal skills and experience building relationships
  • Ability to adapt to changing priorities and high-pressure situations with poise, diplomacy and tact
  • Must be highly process-oriented
  • Strong verbal and written communication skills
  • Strong, demonstrated presentation skills
  • Demonstrated leadership skills
  • Self-motivated, proactive team player with passion for learning
  • Updated knowledge of current accounting practices and changes in the industry

Working Conditions

  • Travel up to 25% or as required


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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