DISQO is changing the way that the world’s largest brands, agencies and consumer intelligence companies get to know their consumers. We’ve built the first identity-based platform that combines consumer attitudes and behaviors together to power the most accurate and predictive insights solutions for our customers, and we do all of that with the willing participation of our consumers and without using outdated technologies like third-party cookies. We help our customers get a cross-platform view into consumer sentiment, measure advertising effectiveness, analyze consumer purchase journeys, and ultimately grow their brands.

Our mission at DISQO is to engage people to share their opinions and behaviors openly to help our customers make the right decisions. With over one million active members sharing their attitudes and behaviors, DISQO is looking to expand, improve and create world-class applications for people to openly share their data for research.

We are growing our Data Solutions team and looking for a Customer Success Manager with 3+ years of experience looking to make an impact on our team.

Primary responsibility will be to support existing clients in delivering and executing DISQO's data-driven product suite for behavioral data. This individual should have a strong understanding of digital consumer data sets, and be able to interface with clients to help answer questions and support the data deliverables.

Responsibilities:

• Establish clear retention goals and process milestones for all Data Stream Clients
• Assist sales team w/ data feasibility questions based on qualified sales prospects
• Specification and documentation of client requirements for submission to engineering 
• Quality control of DataStream deliverables to match Clients requirements for data evaluation and production deliverables
• Manage the communication and troubleshooting between Client and Engineering team on AWS set-up process (Could they further develop into being able to carry out the set-up of S3 buckets)
• Assist customers and prospects as needed with data delivery questions
• Identify client needs and engineering adaptations of data products and related services.
• Identify current and future customer service requirements by establishing personal rapport with customers
• Provide first line of technical support by answering questions and requests or escalates client issues to Data Engineering
• Develops Customer Success process for all data solutions clients and determines improvements.
• Maintain deep technical knowledge of all digital data assets
• Coordinate and prioritize new features / tooling with product team
• Assist in creating training courses, FAQs, and educational materials for Data Solutions Customers
• Work w/ Sales to demo data assets for qualified customers

Requirements:

• Experience working with digital panel data assets
• Experience interfacing with range of client roles (Analyst, Data Science, Technical / Engineering, Data Partnerships teams)
• Strong Technical understanding (ability to work w/ Data Engineers)
• SQL experience
• Data Q/A on CSV and Parquet file formats to ensure alignment with client requirements
• Knowledge of Redshift data warehouse
• Understanding of AWS S3 set-up process
• Expert in Excel
• Experience in Tableau or other data visualization a plus
• Digital Marketing Knowledge
• Data Presentation skills
• Strong Verbal communication
• Innovation / Problem Solving
• Experience managing a product backlog based on client demand for prioritization into Data Solutions Product Roadmap

Perks & Benefits:

·100% covered Medical/Dental/Vision for employee, 80% for dependents

·Equity

·Unlimited Vacation

·Flexible work hours

·Catered lunches 3x a week

·Stocked pantry

·Happy Hours

·Onsite Fitness Program

·Discounted Gym Membership

·Quarterly Offsites

·401K

·Life Insurance

·FSA

·Paid Maternity/Paternity leave

·Disability Insurance

·Travel Assistance Program

·24/7 Counseling Services offered to employees

DISQO is an equal opportunity employer. Discovery, innovation, and growth are possible when we open ourselves to new possibilities, perspectives, and approaches. That’s why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds. Exceptional teams are rooted in extraordinary people, each with a unique story and a compelling set of skills. DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

*Recruiting firms that submit resumes to DISQO without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.