BlackLine automates and controls financial close processes for midsize and large organizations.

Customer Renewals Manager at BlackLine (Remote)

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Job Summary

The Customer Renewals Manager (CRM) is responsible for implementing and managing contract renewal initiatives. This role maintains contract revenue base at highest possible retention rate and protects contract revenue stream. The CRM’s responsibility is to develop and drive the renewal process by reaching out to our customers in advance of their contract end date, negotiating with the customers and executing all phases of the subscription renewal lifecycle. The CRM will develop and retain existing customer relationships, working with the Customer Success Manager and the Account Manager, ensuring strategic renewal plans are in place. Grow both penetration and profitability within these clients to ensure targets are met and or exceeded. The CRM will own, drive, and lead the renewals process in collaboration with the CSM and account team to preserve and improve customer contracts and relationships. Partner with the CSM team to continually communicate BlackLine value to customers through the entire client lifecycle, including their renewal process.



Roles and Responsibility (list in order of importance)


  • Partner with the Account Management team to ensure collaboration and communication as to the status and sentiment of the client.
  • Negotiate and execute renewal contracts (in partnership with legal) that align to customer goals.
  • Enlist the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction.
  • Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that improve contract value while protecting and improving customer trust.
  • Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate.
  • Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time renewals.
  • Maintain visibility and accuracy of risk from churn and attrition, working with BlackLine CT Ops to update a rolling 90-day forecast of renewals.
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth.
  • Improve account growth opportunities by playing an active role on and helping to identify incremental opportunities upon contract renewal.
  • Collaborate with internal resources (Competitive Intelligence, Pricing, Product Mgmt, Customer Success, Account Executives, etc.) to develop comprehensive 'win' strategies for renewals.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
  • Provide executive management with complete visibility to renewals and solicit executive involvement as required.
  • Analyze, review and price support renewals on a monthly basis.
  • Ensure timely contract renewal and promote awareness of upgrade and add-on opportunities to customers.
  • Ensure executed agreements are received and processed according to company policy. 
  • Manage customer data in Salesforce and Gainsight

Required Qualifications

Years of Experience in Related Field: 5 years

Education: Bachelors  

Preferred Qualifications

  • 2+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization
  • Shown discovery, negotiation and closing skills
  • Capability of interacting comfortably with C-Level Executives
  • Experience working with Fortune 100 clients is a plus
  • Superior communication and interpersonal skills
  • Ability to identify and influence stakeholders from various roles, levels and profiles to drive collaboration and program excellence
  • Approaches work with a creative, problem-solving mindset
  • Self-motivated, proactive, energetic team player
  • Excellent time and process management skills, ensuring nothing slips through the cracks
  • Bachelor’s degree in appropriate field
  • 5+ years professional experience
  • Experience with and Gainsight


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Where we are

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • NiFiFrameworks
    • HiveFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • WrikeCRM
    • GainsightCRM
    • MarketoLead Gen
    • LushaLead Gen

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
BlackLine has been offering company wide virtual fitness classes such as, Aerobics and Yoga!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Company Equity
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees free on-site garage parking.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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