Pennymac
Pennymac has the mindset and agility of a startup, with the power and backing of a large public company.
Agoura Hills, CA

Customer Relationship & Sales Advocate at Pennymac

| Greater LA Area
Sorry, this job was removed at 3:32 a.m. (PST) on Tuesday, January 4, 2022
Find out who's hiring in Los Angeles.
See all Sales jobs in Los Angeles
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Overview
Do you enjoy helping others? Are you the "go to person" at work or in your community? Would your friends and peers describe you as friendly and curious?
We really should talk...
PennyMac wants great people with a passion for assisting others as candidates for a Customer Relationship & Sales Advocate (CRSA) position.
No finance background...No problem
Yes, we are in financial services, but not in the old-fashioned way you might be thinking. If you come to us knowing the industry - great, but if you need support learning - that works too. We will provide you what you need through a paid class training program to set you up for success. If you can bring us your commitment for helping others - we'll teach you the financial expertise. At PennyMac, the customer experience is our top priority, and we're looking for individuals that:
  • Have relationship building skills and are devoted to providing excellent customer service
  • Have experience in people facing industries including service, retail, healthcare, or hospitality
This is a full-time hourly position with starting pay at $20/hour or more with a monthly bonus plan that offers the potential to earn up to an extra $500 or more per month based on achievement of objectives.
We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.
The following qualifications will get you noticed!
  • Bi-lingual Spanish is a plus
  • A minimum one year proven sales experience required
  • Strong presentation and sales skills with the ability to apply them via telephone
  • Strong communication; tone of voice, volume and pace of sales pitch, subtly mirror a prospect's tone of voice and style of talking
  • Ambitious, self-motivated personality with a strong work ethic
  • Demonstrated confidence and strong self-assuredness to succeed.
  • Keen knowledge of products and services available to customers
  • Personal computer knowledge, including proficiency in Word and Excel
  • Detail oriented with good organizational and follow-through skills
  • Strong negotiation skills with ability to effectively resolve problems
  • Must be a team player and ability to work independently
  • Ability to deliver timely and accurate information in a fast-paced environment
  • Critical thinker with problem solving skills, mathematical skills and sound judgment
  • Ability to make decisions independently within set policy and procedures
  • Mortgage and/or financial services industry experience preferred
  • Objection handling to empathize, soften and ask good questions and offer benefits when rebutting
  • Ability to gain customer commitment and acknowledgement that you're offering them real value
  • Years of Experience: 1 year
  • Education: High School Diploma/GED

#SVCS
Ideal Candidate will have the following:
#INDCRSACA
Years of Experience:
1Education:
High School Diploma/GED
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We’re a national company with Tech hubs in Raleigh, NC; Plano, TX; Phoenix, AZ; Moorpark, CA, and remote workers in many states. Our Tech headquarters in Agoura Hills, CA is just miles away from Malibu Beach, nestled in the quiet hills, with access to excellent restaurants and great hiking trails.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • AWS Cloud ServicesLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • TableauAnalytics
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • GitLabManagement
    • SalesforceCRM
Previous
Next

What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Pennymac

What are some social events your company does?

Our Tech team has great events, including casino & trivia nights, virtual happy hours, gaming - we’ve even sponsored a video game tournament against our industry competitors! We’re nationally disbursed, but regardless of where people live, we’re all part of one interactive, linked community, and it’s easy to find others who share your interests.

Juan

Senior Developer, Production

How do you collaborate with other teams in the company?

The culture at Pennymac has cultivated a great sense of teamwork in which we all succeed, fail, and learn together. We collaborate in many ways - from video calls to morning coffee hours, ad hoc huddles, email, chat, and sometimes while playing ping pong or pool in the cafeteria. Everyone is encouraged to work together to accomplish a common goal.

Mandy

Vice President, IT Program Management

How has your career grown since starting at the company?

My time at Pennymac has rocketed my career as a software dev. In two years I went from having no professional coding background to managing three applications in production, managing two direct staff and contributing to open-source libraries. My time has given me the experience and skills to successfully create new tech products that make money.

John

Assistant Vice President, Application Development

How do your team's ideas influence the company's direction?

As a company, we're one very cohesive, supportive team with various areas of expertise. It's like a potluck - everyone brings something different, but it all comes together perfectly. Company management believes in us, trusts us, and invests in us. That provides the opportunity to build positive outcomes for our business and our customers.

Nick

Managing Director, Technology Infrastructure

What are some things you learned at the company?

Our team constantly works to better itself by delivering software on time without shortcuts or compromising quality. At Pennymac, I have the opportunity to own many critical day-to-day database operations. I've had the flexibility to be innovative, which has allowed me to grow as a developer.

Pavan

Senior Developer, Database

Jobs at Pennymac
77

All Jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Tap to close

Sr. Human Resources Generalist

Pennymac
Greater LA Area
3 hours ago
+47
OverviewLeads and administers key employee relations human resource practices to develop a high performance culture that emphasizes quality, productivity, goal attainment, and the recruitment and ongoing development of a superior workforce. Job DescriptionParticipates in developing department objectives, goals and action plans Gathers and maintains intelligence on human resource disciplines to guide operational recommendations Counsels, advises

AVP, Data Science

Pennymac
Greater LA Area
9 hours ago
+47
Job DescriptionCollaborate with line of business to develop data science projects; Research data for patterns and trends; Develop and test data science models; Deploy and support models; Engage in product deployment to production environment and setup automated support notifications for all batch processing; Mine and analyze data from company databases and external sources to drive optimization and improvement of product development, marketing

Data Scientist

Pennymac
Greater LA Area
9 hours ago
+47
OverviewThe Data Scientist provides data analysis and model building in collaboration with and in support of senior Data Scientists in the Product and Pricing Strategy Group. Will support the pricing strategy team by analyzing vast amounts of raw data to find patterns and help to build models that will help improve profitability, our customers' experience, improve processes, and mitigate risks. Will utilize skills as a Data Scientist to extract

Lien Resolution Specialist I

Pennymac
Greater LA Area
9 hours ago
+47
OverviewResponsible for the timely and accurate preparation of Lien Release/Satisfaction of Mortgage documents; in accordance with State, Federal and local regulations. Also responsible for preparing Partial Releases, Deed Corrections, and Subordinations based on Investor's guidelines.Job DescriptionComplete monthly reconciliation and analysis to identify accounts where PNMAC needs to issue Recording Fee Overcharge refund checks. This occurs when

Sr Analyst, Dflt Rptg

Pennymac
Greater LA Area
9 hours ago
+47
OverviewResponsible for providing senior-level support to the Default Reporting team and management. The Senior Analyst performs quality assurance/control reviews of the work of other analysts on the team. The position also involves attending and presenting information in meetings, including meetings with senior level and executive managers. The Senior Analyst assists the team by assigning workflow to other analysts and reporting back on results

Loan Reconciliation Analyst II

Pennymac
Greater LA Area
9 hours ago
+47
OverviewPerform comprehensive loan file reviews once all expected proceeds and settlements have been received. The purpose of the review is to validate that all required investor, insurer, and internal guidelines were met in a timely manner, and that the claim payment made by the investor and insurer was appropriate based on what PennyMac was entitled to receive. Oversee the reimbursement or supplemental recovery process to and from the investor,

Customer Correspondence Ambassador

Pennymac
Greater LA Area
9 hours ago
+47
OverviewResponsibilities may include researching written inquiries, requests for information, disputes, servicing transfer for acquired and transferred mortgages, and general complaints received from customers.Job DescriptionResearch and resolve written and verbal inquiries, requests for information, disputes, and general complaints received from customers in accordance with established policies and regulatory requirements. With a focus on

AVP, Application Development

Pennymac
Greater LA Area
9 hours ago
+47
OverviewAssistant VP, Application Development needed by Private National Mortgage Acceptance Company, LLC in Moorpark, CA (Various Unanticipated Worksites) to conduct application requirement gathering, business process analysis and high-level design. Job DescriptionThis position involves telecommuting. The employee will be permitted work from home at various unanticipated worksite locations throughout the United States. Utilize minimum experience

Manager, Technical Product Management

Pennymac
Greater LA Area
9 hours ago
+47
OverviewResponsible for developing the vision and strategic direction for Technical Product Management (TPM), leveraging the AWS cloud ecosystem and leading efforts across Production Loan Software Engineering teams to deliver on initiatives and scalable applications designed to streamline and enhance the loan process. Delegates responsibilities to unit management and oversees all unit operational activities to ensure efficient and effective

Customer Service Rep I (Part time)

Pennymac
Greater LA Area
9 hours ago
+47
OverviewPart-Time Customer Service Representatives Remote position potential in the Moorpark, CA area - $1,000 Special Bonus OpportunityAre you looking for competitive pay in a fast-paced environment along with the opportunity to grow with a great company?As a Customer Service Representative with PennyMac, you will have the opportunity to be part of one of the fastest growing diverse teams with excellent company culture. As a top direct mortgage

Customer Relationship & Sales Advocate

Pennymac
Greater LA Area
9 hours ago
+47
OverviewCustomer Relationship and Sales Advocate - Remote position potential in the Moorpark, CA area - $2,000 Special Bonus OpportunityBe rewarded with our generous variable pay plan for your successful sales experience and ability to build customer relationships! As a Customer Relations and Sales Advocate with PennyMac, you will have the opportunity to be part of one of the fastest growing diverse teams with excellent company culture. As a top

Investor Accounting AVP

Pennymac
Greater LA Area
9 hours ago
+47
OverviewOversee all aspects of the Investor Accounting functions and requires accountability, flexibility, accuracy, strong organization and prioritization skills, and critical thinking skills. In addition, the role is required to provide team oversight, ensure that all members adhere to all agency and investor guidelines as well as all departmental policies and procedures, and that all tasks are completed accurately and timely with no exceptions

Portfolio Strategy Analyst

Pennymac
Greater LA Area
9 hours ago
+47
OverviewThe Analyst III will support Portfolio Strategy managers in analyzing and reporting portfolio performance, effectiveness of loss mitigation strategies, portfolio revenue and loss drivers, and development of new strategies. This role requires the application of financial concepts and Portfolio Strategy models in determining best execution for PennyMac's loan portfolio.Job DescriptionApply concepts of net present value, internal rate of

Mortgage Rate Lock Pricing Analyst

Pennymac
Pasadena
9 hours ago
+47
OverviewThis position will primarily support CDL's pricing and product team. The analyst will manage day-to-day transactional issues, demonstrating knowledge of systems, departments, policies and procedures. The analyst will liaise with Account Executives, Fulfillment, Secondary Marketing, and Senior Management in order to process the following transactions: Manual Locks, Pricing Exception request, Lender Credit requests, Pipeline Price

Wholesale Underwriter - Remote

Pennymac
Remote
9 hours ago
+47
OverviewEnsures that the assets reviewed meet all applicable investor guidelines, through a complete knowledge of requirements and regulations. Held accountable for quality and accuracy of decisions.Job DescriptionDecisions full range of mortgage loans, preferably including FHA loans Review all mortgage applications and documentation for accuracy and completeness Work with clients to prepare mortgage applications and related documentation as

Analyst, Secondary Marketing

Pennymac
Greater LA Area
1 day ago
+47
OverviewThe Mortgage Trading Analyst will conduct extensive analysis on various mortgage portfolios & loan level data. This analyst will also act as a junior supervised trader on the trading desk.Job DescriptionAnalyze collateral data for whole-loan trading and securitization Maintain Mortgage Trading databases (NEC, pairoff, extensions) Mortgage Trading liaison to other departments (Financial Analysis and Valuation, Portfolio Strategy, Treasury,

Mgr, IT Customer Success

Pennymac
Greater LA Area
1 day ago
+47
OverviewA Customer Success Manager is responsible for maintaining effective and transparent relationships with external vendors. Customer Success Managers provide best in class service to our Business partners, by acting as a liaison between IT and business, as well as acting in the middle of IT and external vendor relations. Being customer centric and putting a focus on providing a "white glove" level of service for internal business customers

Modification Processing Supervisor

Pennymac
Greater LA Area
1 day ago
+47
OverviewOversee document integrity for loan modifications. Ensure operations, policies and procedures are followed for loan modifications. Manage staff time to maximize team effectiveness.Job DescriptionEnsure distribution of appropriate guidelines for all modification programs offered by Pennymac Handle escalated matters on file dispute and resolution with Pennymac Attorneys and Mediations Dept Support staff in absence of Director of Operations

Analyst, Call Monitor

Pennymac
Pasadena
1 day ago
+47
OverviewThe call monitoring analyst will review a defined percentage of calls each month for the specified Line of Business to ensure that a high quality, knowledgeable, compliant experience is being offered. The analyst will score calls, maintain the call monitoring database, generate reporting, identify and perform training as a result of the analysis.Job DescriptionListen to and score calls each month as defined by call monitoring policy Refin

Data Analyst

Pennymac
Greater LA Area
2 days ago
+47
OverviewThe Business Analyst II provides reporting and analytical support for Senior analysts and the department manager. Responsibilities include developing and tracking of key statistical information and performance metrics, preparing various reporting views, gathering requirements for new reporting, Organizing and presenting data to management.Job DescriptionMonitor and send recurring reporting Querying for ad-hoc data requests Creation of

Network Engineer

Pennymac
Greater LA Area
2 days ago
OverviewIn this role, you will work on a team of highly skilled Network Engineers responsible for the end-to-end ownership of our network within our data centers, corporate sites, and AWS. This includes the design/architecture, definition and enforcement of standards, security, sustainability/scalability, deployment, security, scripting and automation, and operations of all our systems.Our ideal candidate has the desire and ability to work in a

Sr Account Executive, Pennymac TPO

Pennymac
Greater LA Area
4 days ago
OverviewResponsibilities include cultivating new and assisting existing PennyMac wholesale mortgage clients. Build and maintain relationships with Mortgage Brokers, Community Banks and Credit Unions for PennyMac Broker Direct Channel ensuring client success. Develop long-term relationships with prospects and clients to arrange in person appointments for Market Sales Managers in addition to addressing inbound leads and inquiries. Serve as subject

Senior DevOps Engineer

Pennymac
Greater LA Area
4 days ago
OverviewThe Senior DevOps Engineer will build, manage and automate infrastructure, tools and services that make operating a massive large scale distributed system simple and easy. In addition to this, they will be the focal point for owning end-to-end customer experience and will be channeling the requirements to improve the service performance, scalability and reliability. They will be hands-on with a broad understanding of business applications

Mailroom Clerk

Pennymac
Greater LA Area
5 days ago
OverviewHandles daily incoming and outbound mail: duties include scheduled mail pickups throughout PennyMac involving sorting, weighing and meter stamping mail. Process Fed Ex and UPS mail by scheduled pick up times. Receive inbound mail to sort, identify and distribute. Oversee mail room supply orders and maintenance of Pitney Bowes equipment.Job DescriptionDaily mail processing includes scheduled pick-up and prep for mail (i.e. sorting,

Sr Account Executive, Pennymac TPO

Pennymac
Remote
6 days ago
OverviewResponsibilities include cultivating new and assisting existing PennyMac wholesale mortgage clients. Build and maintain relationships with Mortgage Brokers, Community Banks and Credit Unions for PennyMac Broker Direct Channel ensuring client success. Develop long-term relationships with prospects and clients to arrange in person appointments for Market Sales Managers in addition to addressing inbound leads and inquiries. Serve as subject

Sr Account Executive, Pennymac TPO

Pennymac
Greater LA Area
6 days ago
OverviewResponsibilities include cultivating new and assisting existing PennyMac wholesale mortgage clients. Build and maintain relationships with Mortgage Brokers, Community Banks and Credit Unions for PennyMac Broker Direct Channel ensuring client success. Develop long-term relationships with prospects and clients to arrange in person appointments for Market Sales Managers in addition to addressing inbound leads and inquiries. Serve as subject

Document Specialist

Pennymac
Greater LA Area
6 days ago
OverviewThe Default Specialist is responsible for minimizing risk exposure by working in partnership with Foreclosure, Bankruptcy, and REO vendors, in addition to Title Resolution and Closing Attorney resources to administer foreclosure cases requiring higher levels of proficiency due to complexity (analytical, technical, and business knowledge components).Job DescriptionManage and report on financial and accounting aspects of assigned portfolio,

Loan Remittance Analyst II

Pennymac
Greater LA Area
6 days ago
OverviewResponsible for review and analysis of loan remittance transactions. Resolve exceptions, prepare loan adjustments, disposition loan remittances to corresponding loan balances, and review/prepare bank deposits. Review and reporting for remittance transactions in accordance with company policies and all applicable regulatory requirements. Work with numerous departments to research, analyze and support responses to customer, investor and/or

Vice President, Information Technology, Internal Audit

Pennymac
Greater LA Area
6 days ago
OverviewPennyMac is a specialty financial services firm with a comprehensive mortgage platform and integrated business primarily focused on the production and servicing of U.S. residential mortgage loans and the management of investments related to the U.S. mortgage market.Internal Audit is an independent and objective examination, evaluation and reporting function that is guided by a philosophy of adding value to improve the operations of

Marketing Analyst

Pennymac
Greater LA Area
6 days ago
OverviewThe Marketing Analyst position is responsible for providing analytical support to the Marketing Department. Candidates in this role will have broad knowledge across all marketing channels, which ranges from traditional marketing sources such as direct mail, calls & leads to digital marketing sources such as email, social media, SEM, and SEO. Depending on the level of the candidate, they are expected to have familiarity to proficiency with

FVP, Project Management

Pennymac
Greater LA Area
6 days ago
OverviewThe incumbent is responsible for managing projects and activities required to develop and maintain the department. The incumbent will prepare, coordinate, and manage project activities with management, vendors and end users, while ensuring adherence to project timelines, standards and budgets.Job DescriptionContribute to the development of strategic initiatives and action plans to anticipate and support the needs of a growth-oriented

VP, Project Management

Pennymac
Greater LA Area
6 days ago
OverviewThe incumbent is responsible for managing projects and activities required to develop and maintain the department. The incumbent will prepare, coordinate, and manage project activities with management, vendors and end users, while ensuring adherence to project timelines, standards and budgets.Job DescriptionContribute to the development of strategic initiatives and action plans to anticipate and support the needs of a growth-oriented

Specialist, Client Support Pennymac TPO

Pennymac
Greater LA Area
1 week ago
OverviewProvide customer facing support to Brokers for PennyMac Market Sales Managers during the loan creation, upload and disclosure process. Provide guidance, direction, and training brokers as needed. Responsibilities also include assisting with account management and interfacing with internal PennyMac teams.Job DescriptionProvide support to brokers during the loan creation, upload and disclosure process Engage with command center to ensure a

Engineer, Site Reliability

Pennymac
Greater LA Area
1 week ago
OverviewSite Reliability Engineers (SRE) create a bridge between development and operations by applying a software engineering mindset to system administration topics. They split their time between daily operations duties and various projects that help ensure site reliability and performance. As an SRE on the PennyMac Operations Center team, you will help provide 24/7 monitoring and support of the company's IT Infrastructure. Ideal candidates

VP, Pricing Strategy

Pennymac
Greater LA Area
1 week ago
OverviewInterface directly with executive management team to define overall residential mortgage pricing strategy. The primary responsibilities are to develop pricing strategies, ensure pricing strategies are thoroughly analyzed, and recommend to the executive management team which strategies should be pursued. The group manager operates with a large degree of autonomy and decision-making authority.Job DescriptionOversee a team that will develop

Manager, Mortgage Trading

Pennymac
Greater LA Area
1 week ago
OverviewThe Manager, Portfolio Investments will conduct extensive analysis on various residential mortgage related assets including whole loans, mortgage backed securities, and mortgage servicing rights. The primary responsibilities include maintaining and enhancing existing pricing models used for investment and financing decisions, ensuring pricing strategies are thoroughly analyzed, and conducting significant data analytics.Job DescriptionAnal

Senior Analyst Pricing

Pennymac
Greater LA Area
1 week ago
OverviewCoordinate the implementation of divisional policy and procedures associated with margin management in the Products and Pricing Group within PCG. Responsibilities include coordination and confirmation of daily margin changes in support of short or long term initiatives, research of pricing issues and execution analysis, and analysis of competitive information from the sales and capital markets teams. Leverage market and book level

Margin Management Senior Analyst

Pennymac
Greater LA Area
1 week ago
OverviewCoordinate the implementation of divisional policy and procedures associated with margin management in the Products and Pricing Group within PCG. Responsibilities include coordination and confirmation of daily margin changes in support of short or long term initiatives, research of pricing issues and execution analysis, and analysis of competitive information from the sales and capital markets teams. Leverage market and book level

AVP, Portfolio Investments

Pennymac
Greater LA Area
1 week ago
OverviewThe AVP, Portfolio Investments is responsible for helping manage various types of investments the Company makes on behalf of its managed entities. The investments span across various product types including whole loans, mortgage backed securities, and mortgage servicing rights. The AVP, Portfolio Investments will conduct extensive analysis on both existing investments as well as new opportunities and assist to oversee the day to day

Analyst, Portfolio Investments

Pennymac
Greater LA Area
1 week ago
OverviewThe Portfolio Investments Analyst will conduct extensive analysis using loan level data and credit/prepayment analytics on various mortgage portfolios.Job DescriptionAnalyze collateral data for whole loan trading, bulk MSR trading, and securitization of originated loans Run loan-level characteristics through predictive models to output loan performance and projected returns relating to current and prospective investments Develop robust

Customer Service Representative

Pennymac
Greater LA Area
1 week ago
OverviewRemote position potential in the Moorpark, CA area - $2,000 Special Bonus OpportunityBe rewarded with our generous variable pay plan for your successful sales experience and ability to build customer relationships!As a Customer Relations and Sales Advocate with PennyMac, you will have the opportunity to be part of one of the fastest growing diverse teams with excellent company culture. As a top direct mortgage lender in the US with more

Sr. Project Manager

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for the management of key projects and resources associated with the goal of delivering the project on time, within budget and within scope, within a department or line of business. Meets financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. May also be responsible for managing the ongoing maintenance and versioning of the

FVP, Dev Ops

Pennymac
Greater LA Area
1 week ago
OverviewAs an FVP, DevOps you will manage, grow, and develop DevOps Engineers dedicated to building and supporting scalable technology by leveraging architectural standards and design patterns. Work closely with product oriented cross-functional teams consisting of engineers, developers, product managers, QA, security and operations team members. Responsible for overseeing the management of multiple products, directing and overseeing technical

VP, IT Systems Management (Jira)

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for the technical ownership of key IT service delivery and project management tools including Jira, Smartsheets, and Clarizen. Manage the teams and personnel supporting the tools to ensure proper work prioritization and drive on-time delivery. Serve as a key leader in ensuring IT tools teams work in close collaboration with customers to understand their requirements and timeline constraints. Develop an annual roadmap and

Director of Software Engineering

Pennymac
Greater LA Area
1 week ago
OverviewPennyMac is a top national mortgage lender, committed to providing every customer with the right home loan and superior service. Whether a customer is searching for their first home loan, retiring, investing, or anywhere in between, PennyMac mission is to find the loan that fits perfectly with our customer's lifestyle.Our exciting vision is to make the home loan process easier, engaging and more satisfying for our customers. The

Telephony Contact Management Manager

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for managing the call center customer contact workforce, directing the development and execution of campaigns, balancing proper staffing levels to handle fluctuating in-bound call volume within established service goals, managing daily forecasting and historical forecast analysis and queue monitors across multiple sites, and directing the development of call type reporting and analysis.Job DescriptionProvide daily management

PennyMac IT Internship

Pennymac
Greater LA Area
1 week ago
OverviewOur Information Technology department is looking for skilled college students interested in pursuing a technology internship in the mortgage industry. We have a number of positions available in a variety of areas. Please see the outline below to determine which area you might be the most interested in. Our internship will consist of meaningful work that is pivotal for the growth and development of our business. Additionally, we'll have

VP Reporting & Operational Analytics

Pennymac
Pasadena
1 week ago
OverviewBusiness owner of Retail telephony channel. Responsible for all aspects of the channel including strategy development, prioritization of initiatives & communication of business requirements. Collaborate with IT telephony teams to ensure projects meet dispatch and sales leadership expectations. Analyze call center contact rates and performance to identify, recommend, build and implement contact strategies to improve contact rates.

Broker Account Manager

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for operational management of loans within an assigned client segment and is also the external contact for all loan level and strategic fulfillment issues. The role will focus on feedback to both internal and external customers on loan quality and operational efficiency as well as client consulting and advocacy. This role is responsible for the end to end client experience of funding loans with PennyMac.Job DescriptionConduct

VP, Pricing & Products Strategy

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for the strategic direction and management of the Pricing and Production Analytics group including the development, distribution and utilization of data and metrics to predict, improve and measure the success of fundamental risks to all mortgage production channels. Responsibilities also include, but are not limited to, Executive Reporting and Analytics, coordination of analysis with margin management team, cross channel

Manager, Lead Generation

Pennymac
Greater LA Area
1 week ago
OverviewPartner with business unit leaders in supporting and assisting with generating campaigns, developing reporting and analyses. Work directly with technology division and executive leadership to deliver marketing leads and lead the effort on improving results.Job DescriptionWork with business unit leaders to define departmental objectives and cascaded business unit goals Managing and executing various recurring and non-recurring reports

Analyst, Lead Gen

Pennymac
Greater LA Area
1 week ago
OverviewThe role of the analyst is to performing reporting and analysis under the direction of the Director of Portfolio Strategy.Job DescriptionThe analyst is responsible for various recurring, and non-recurring, reports that require knowledge of MS Excel and MS SQL database. The analyst is responsible for running various pricing models to determine the value of the execution such as modification, refinance, short sale and deed-in-lieu. The

AVP, Art Director

Pennymac
Greater LA Area
1 week ago
OverviewConceive, ideate and execute innovative, original campaigns across all media as part of our newly formed creative in-house agency. Build and reimagine the digital, print, broadcast and social campaigns for an industry leader in this extremely high growth industry. This will be a hands-on, fast-paced role that requires out-of-the box thinking, creative concepting and meticulous execution. The ideal candidate is a gifted storyteller and

Senior Financial Data Analyst

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for support of corporate financial reporting process, including preparation of basic financial statements and related notes and supporting work papers, creating new complex reports and handling large volumes of data within complex spreadsheets. Must be comfortable directly interfacing and presenting to executive management. Will be involved in monthly forecasts, budgets, variance analysis, and trending.Job DescriptionQuerying

Analyst, Counterparty Risk

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for underwriting credit reviews for new Correspondent and Warehouse Lending clients and for the regular monitoring of approved clients.Job DescriptionCredit review and analysis of prospective and approved mortgage companies and financial institutions Due Diligence reviews that include analysis of delinquency reporting, policy and procedures, legal structure Comprehensive credit write ups for counterparty approval

Financial Data Analyst

Pennymac
Greater LA Area
1 week ago
OverviewResponsibilities include developing and tracking of key statistical information and performance metrics, preparing various reporting views, gathering requirements for new reporting, Organizing and presenting data to management.Job DescriptionQuerying for ad-hoc data requests Gather requirements for new reporting and develop of new reporting views Organize, prepare, and present data to management Prepare supporting work papers and tie outs

Manager, Data Analytics and Reporting

Pennymac
Greater LA Area
1 week ago
OverviewThe AVP of Data & Analytics will lead managers and teams of analyst in cross divisional Data, Reporting, and Analytical support across the Servicing, Retail and Marketing divisions. This individual will be responsible for driving strategic initiatives leading the development of solutions for internal clients and establishing processes and measurement protocols across the enterprise. The individual in this position will be required to

Digital Marketing Specialist

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for taking on a variety of tasks that allow for the successful completion of marketing projects and programs. Responsible for digital marketing strategies that include utilizing digital, social and traditional media assets to drive brand awareness, client engagement and inbound marketing. Tasks may include the development of marketing collateral, tracking existing marketing campaigns and reporting on results and coordinating

Pipeline Account Manager

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for operational management of loans within an assigned client segment and is also the external contact for all loan level and strategic fulfillment issues. The role will focus on feedback to both internal and external customers on loan quality and operational efficiency as well as client consulting and advocacy. This role is responsible for the end to end client experience of funding loans with PennyMac.Job DescriptionConduct

Digital Marketing Generalist

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for taking on a variety of tasks that allow for the successful completion of marketing projects and programs. Responsible for digital marketing strategies that include utilizing digital, social and traditional media assets to drive brand awareness, client engagement and inbound marketing. Tasks may include the development of marketing collateral, tracking existing marketing campaigns and reporting on results and coordinating

Modifications Processor

Pennymac
Greater LA Area
1 week ago
OverviewProcess all types of mortgage loans including conventional, FHA, etc.Job DescriptionReview applications for completeness. Order appraisal, flood and title. Follow-up on receipt of third-party documentation. Review incoming documentation and confirm data integrity. Clear conditions and ready transactions for loan closing. Escalate any issues that impact a loan transaction. Ensure that loans are processed in accordance with PNMAC's policies

VP, Servicing Financial Modeling

Pennymac
Greater LA Area
1 week ago
OverviewOversees the development and distribution of models that measure and predict the operational activities of the Servicing division utilizing a data centric and technology driven approach. The purpose of the PLS Servicing Finance group is to proactively uncover, measure and report on cost saving opportunities to increase the profitability of the Servicing operations by tracking the key drivers of those costs and holding leadership

Sr. Financial Analyst

Pennymac
Greater LA Area
1 week ago
OverviewThe purpose of the PennyMac Loan Servicing Finance group is to proactively uncover, measure and report on cost saving opportunities to increase the profitability of the Servicing operations by tracking the key drivers of those costs and holding leadership accountable for the controllable aspects of profitability. Responsibilities include, but are not limited to: Model Development, Data Analytics, Data Management, Process Improvement,

Collateral Mgmt, Analyst I

Pennymac
Greater LA Area
1 week ago
OverviewThe Collateral Management Analyst I is responsible for the review of the collateral files (i.e. note, mortgage, related riders and addendums, assignments, title insurance policy, etc.) for loans purchased by PennyMac, to ensure the enforceability of the loans and accuracy of the Note data.Job DescriptionResponsible for the collateral review process of newly boarded purchased loans Assists in the clearing or curing of collateral issues Ass

Sr SQL Developer

Pennymac
Greater LA Area
1 week ago
OverviewAs a senior SQL developer in the data-warehouse team, this role will be responsible for design, development, testing, and implementation of a set enterprise level data warehouse systems and solutions. This involves leading projects from a technical development perspective including oversight over junior SQL developers. This role requires following strict Software Development Life Cycle development and implementation guidelines.

VP, Test Environment Management

Pennymac
Greater LA Area
1 week ago
OverviewDrive PennyMacs' Thought-Leadership on engineering and architectural practices and standards. Take the needs and challenges of a client and formulate the technical roadmap and technology solution that will support their business strategies and goals.Job DescriptionDrive PennyMacs' Thought-Leadership on engineering and architectural practices and standards Take the needs and challenges of a client and formulate the technical roadmap and

Analyst I, Coll Mgt

Pennymac
Greater LA Area
1 week ago
OverviewThe Collateral Management Analyst I is responsible for the review of the collateral files (i.e. note, mortgage, related riders and addendums, assignments, title insurance policy, etc.) for loans purchased by PennyMac, to ensure the enforceability of the loans and accuracy of the Note data.Job DescriptionResponsible for the collateral review process of newly boarded purchased loans Assists in the clearing or curing of collateral issues Ass

Sr Paralegal

Pennymac
Greater LA Area
1 week ago
OverviewThe Senior Paralegal, Securities will provide high quality paralegal services to the Senior Vice President, Associate General Counsel in the Corporate and Securities Legal Department. The major duties and responsibilities encompass board governance and federal securities law compliance for two public companies and their affiliates.Job DescriptionBoard governance, including:serving as the primary liaison between company boards and

VP, Data Science

Pennymac
Greater LA Area
1 week ago
OverviewOversee a team of Data Scientists with overall responsibilities to analyze vast amounts of raw data to find patterns and build models that will help improve profitability, our customers' experience, improve processes, and mitigate risks. Utilize your skills as an experienced Data Scientist to extract valuable business insights, and make real-time predictions to improve the profitability of our business or how our business operates. Job

Learning Associate I, Training Governance

Pennymac
Greater LA Area
1 week ago
OverviewThe learning associate will have primary responsibility for managing the training routines and governance process within an assigned department. This position will consult, assess and determine development needs of leaders, teams and individuals to design and deliver solutions which include performance coaching, team building, and instructional events.Job DescriptionResponsible for assisting departments in identifying gaps in training

Analyst III, Business

Pennymac
Greater LA Area
1 week ago
OverviewThe Business Analyst III provides reporting and analytical support for Senior analysts and the department manager. Responsibilities include developing and tracking of key statistical information and performance metrics, preparing various reporting views, gathering requirements for new reporting, organizing and presenting data to management and performing complex analysis and modeling. May provide training support to team members and

Priority Complaint Specialist

Pennymac
Greater LA Area
1 week ago
OverviewResolves disputes and high profile complaints received from customers, Regulatory Agencies and Attorneys on behalf of Executive and Senior Level Management Job DescriptionResearches and resolves written and verbal disputes and complaints on behalf of Executive and Senior Level Management in accordance with established policies and regulatory requirements. Ensures all inquiries and/or complaints are worked to a resolution in a timely

Senior Engineer

Pennymac
Greater LA Area
1 week ago
OverviewFull-stack senior engineer. Should have extensive experience in backend development with at least some exposure to frontend development too. At least 10 years of software industry experience. 5 to 7 years of experience in building could native event driven microservices.Job DescriptionResponsibilities:1. Lead a team of backend engineers to ensure the app is designed to scale up without introducing complexity.2. Mentor / help engineers in

Spec II, Svc Lit

Pennymac
Greater LA Area
1 week ago
OverviewResponsible for managing key metrics related to servicing litigation, including contested foreclosure matters, title matters, and mediation. Maintain a case for each matter in which the specialist will be required to document status of the litigated issue, assess risk and organize supplementing data and information to support servicing litigation. Assist with special projects and escalated high risk issues and cases. May also be asked to

Mortgage Operations Support Technician I (Part-Time)

Pennymac
Greater LA Area
1 week ago
OverviewPart-time Administrative role for college students seeking business exposure. Assigned administrative duties as needed to support the needs of a department. This role performs a variety of office services, for example, filing, data entry, and scanning. Support technicians provide professional and courteous support. Job DescriptionFills in on any team as requested by leadership Routinely performs basic duties within Mortgage Operations Pro

Modifications Underwriting

Pennymac
Greater LA Area
1 week ago
OverviewAnalyzes and evaluates documentation received from Correspondent customers to clear underwriting conditions identified by the Underwriter.Job DescriptionFollow established guidelines to determine if the documentation is sufficient to satisfy underwriting guidelines. The review requires analysis, assessment and conclusion regarding the serviceability and salability of the loans reviewed. Reviews should contemplate Fraud and all "red flags"

Systems Engineer - ServiceNow

Pennymac
Greater LA Area
1 week ago
OverviewThe ServiceNow Systems Engineer works with IT infrastructure, operations, and business stakeholders to identify, document, and implement solutions; including enhancements and customizations to meet usage requirements. Additionally, the position is responsible for maintaining the ServiceNow hosted environments, performing upgrades, testing, migrations, and providing problem research and resolution support as required..Job DescriptionAdmini