Customer Engineer - Aerospace Manufacturing

| Greater LA Area
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First Resonance is looking for a Customer Engineer with expertise with manufacturing processes and systems to help build, nurture, and grow our relationships with enterprise customers and users. The ideal candidate is someone who is data-driven, entrepreneurial, and is thrilled by the opportunity to engage with cutting-edge hardware companies and engineers. This role spans across customer acquisition and customer growth.

Responsibilities

  • Work directly with our customers and users to ensure they are successful with First Resonance’s products and support their manufacturing processes and goals
  • Flex across pre-sales, post-sale, onboarding, and customer success operations, which includes performing customer demos, developing technical requirements and roadmaps, supporting customers through evaluation, and offering new and creative solutions to customer challenges
  • Work with sales to qualify leads and tie First Resonance’s products and value proposition to the customer’s goals and challenges
  • Create technical evaluation plans and requirements documents to support customer evaluations and enterprise system discussions
  • Generate new business opportunities in First Resonance’s target industry verticals
  • Support existing customers and work with the product team to ensure roadmaps are aligned with customer needs and pain points

Base Skills

  • Comfortable with technical sales, sales engineering, and/or value engineering
  • Strong communication and presentation skills
  • Ability to juggle competing priorities and manage your own workflow and workload
  • Ability to thrive and navigate through ambiguity and iterations
  • Ability to communicate complex ideas effectively - in writing and verbally
  • Comfortable working with cross-functional teams

Preferred Skills

  • 4+ years of experience in manufacturing
  • 2+ years of experience with technical sales, SaaS, or enterprise sales
  • Experience with complex manufacturing processes, and workflows

First Resonance Overview

First Resonance accelerates speed and reliability in hardware development for companies manufacturing the next generation of hardware. Our team has experienced the pains that come with developing complex hardware systems at companies like SpaceX, and we’ve learned that it’s not the lack of innovation that is stalling companies. Rather, these companies simply do not have the tools they need to move fast and deliver reliable hardware. They’re often left to fend for themselves and have to build software tooling in-house. We remove these barriers by providing the industry-specific software applications to accelerate hardware development.

First Resonance accelerates the speed and reliability of hardware development for companies manufacturing the next generation of hardware products. This includes electric airplanes, autonomous vehicles, robotics, and more. We are a group of software, hardware, and manufacturing engineers that are bringing the best of modern UX and data science to an industry that has been overly rigid in its innovation. We are removing the barriers preventing radical advancement by providing tools to manufacturing engineers and operators to move information more freely, collaborate with their teams more easily, and use the power of data to predict problems and provide insights that result in better hardware quality and delivery.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • FlaskFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • NotionManagement
    • Linear (linear.app)Management
    • ProductboardManagement
    • PipedriveCRM

Location

First Resonance is based at Serendipity Labs in the financial dist of downtown LA, walking distance from the Metro Red Line and Grand Central Market.

An Insider's view of First Resonance

What are some social events your company does?

We have regular team outings like going to the Clippers, Lakers, or Dodgers game (we're in DTLA). We have team lunches and happy hours. In warmer weather, I'll host team barbecues at my place. We're in LA, so expect fun times outside frequently!

Karan

CEO

What are First Resonance Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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