Account Manager

| Remote
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Responsibilities

  • Starting immediately, after initial sale, manage client relationship throughout lifecycle of account as a dedicated customer resource.
  • Generally ensure client satisfaction and client retention.
  • Schedule and complete weekly activities which include working assigned leads from existing accounts and proactively contacting clients on a regular rotational basis by email and phone no less than once a quarter and before renewal.
  • On an ongoing basis, maintain account, contact, activity and reference information in internal customer relationship management system. Stay current on assigned account activity.
  • Keep abreast of assigned clients' business situation and follow-up accordingly (i.e., mergers, acquisitions, divestitures, parent and sister companies, etc.).
  • Assist in establishing effective sales strategies and tactics that result in expanding current business and update sales opportunities regularly to optimize sales results.
  • Achieve monthly sales targets and monthly recurring revenue quotas on a consistent basis.
  • Work closely with customer success managers and other departments (i.e., Implementations, Training, Support, Sales) in coordinating communication and action items, including transition from Sales, to insure clients' expectations are met in a timely manner.
  • Work as a team with customer success manager to create and maintain Client Roadmap, outlining client goals, usage and application performance needs. Perform account reviews to elicit open communication with respect to the value of products and services BlackLine is providing. Evaluate ROI for client, so full value of software solution is realized and momentum is preserved.
  • Sell additional users, upgrades, migrations, module implementations and renewals. Work with Legal and Sales Administration teams to prepare necessary documentation.
  • Encourage client awareness and use of BlackLine products, programs and services including, but not limited to, BlackLine U and webinars optimization and diagnostic reviews, implementation services, software upgrades, additional modules, BUGs and the BlackLine Community.
  • Work with clients requesting to cancel their subscription and determine what can be done to avoid cancellation. If client continues cancellation, document reasons.
  • Coordinate communication with management to resolve customer grievances, billing issues and escalate assistance for incidents that require further action.
  • Provide Marketing team with qualified client testimonial leads.
  • Follow up on action items from BlackLine Community moderators.
  • Attend various Client Roundtables and the Annual User Conference.
Qualifications:
  • 3+ year's customer service or sales experience required.
  • Accounting and/or BlackLine experience a plus
  • People-oriented professional with strong relationship building skills
  • Ability to be a knowledgeable adviser to clients with a well-developed consultative selling style.
  • Proven history of meeting quota consistently along with a strong background in selling into the CFO's organization and Accounting/Finance Departments preferred.
  • Outstanding analytical and oral and written communication skills
  • Keen business sense, with the ability to find creative business-oriented solutions to customer problems
  • Proven experience drafting, negotiating and finalizing a variety of client material & documents
  • Proven success working in a fast-paced environment
  • Strong results orientation with a dedicated client focus
  • Demonstrated ability to work efficiently, meet demanding deadlines, prioritize workflow and adjust to frequent workload fluctuations.
  • Ability to work independently while also being strong collaborator
  • BA/BS College Degree Required
  • Be able to operate out of Corporate Headquarters in Woodland Hills, CA
  • Minimal Travel required
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, ESPP, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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