Supports customer satisfaction and sales quality by resolving service concerns, analyzing customer feedback and performance data, identifying trends, coaching field teams, improving procedures, and tracking resolution effectiveness. The role collaborates with sales offices and internal stakeholders to implement best practices and maintain consistent customer and client experiences.
At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance.
What You’ll Do
- Support customer success by identifying, tracking, and resolving service concerns within established timeframes
- Partner with sales offices to understand customer feedback and drive improvements in processes and training
- Analyze data and reporting to spot emerging trends and recommend proactive solutions
- Collaborate across internal teams to share insights, update procedures, and implement best practices
- Contribute to continuous improvement by reviewing existing policies and recommending updates
- Provide coaching and support to field teams related to quality expectations and client standards
- Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
- Track and improve resolution effectiveness and customer satisfaction metrics
Requirements
What You Bring
- 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments
- Demonstrated experience dealing with escalations
- Experience with Salesforce or another CRM system
- Experience partnering with sales offices
- Experience working directly with clients
- Eligible to work in the United States
Preferred Qualifications
- Experience with Microsoft Office (Excel, Word, Outlook)
- Exposure to quality reporting tools or AI tools like ChatGPT
- Experience measuring performance outcomes and contributing to process improvements
- Experience working directly with field teams
Benefits
Why You’ll Love Working Here
- Base pay starts at 55,000-60,000 USD/year + bonus opportunity
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Optional remote work on Fridays (subject to change)
- Collaborative, team-driven culture with opportunities to learn and grow
About Cydcor
Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach.
Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.
Cydcor Agoura Hills, California, USA Office
29899 Agoura Road, Suite 100, Agoura Hills, CA, United States, 91301
Cydcor Los Angeles, California, USA Office
Los Angeles, United States
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