Design and develop AI-powered tools and architectures, integrating LLM features, maintaining full-stack systems, and providing technical leadership within a team.

Support customer success by identifying, tracking, and resolving service issues; analyze trends and reporting; partner with sales offices; coach field teams on quality expectations; recommend process improvements to boost resolution effectiveness and customer satisfaction.

The role focuses on enhancing customer satisfaction and sales quality by resolving service issues, analyzing feedback, and partnering with sales teams for improvements.